Marilyn Yvonne Otu

About Me

Presently an administrative officer with pleasant communication and interpersonal relations skills, a team player, versatile, reliable, and efficient. Have 4+ years experience in Banking operations and customer service management. Currently looking for an opportunity within a growth-oriented company where my skills will be service and fully utilized, with an opportunity for professional advancement.

Education

MA Management and Administration 2020/2021

University of Ghana Business School

Management

BA Human Resource Management 2015

Wisconsin International University college

Human Resource

Work & Experience

Consultant

PWC office of the Receiver

08/21/2019 - 08/17/2021

• Supervising and managing the defuncts banks branch. • Oversee financial reporting of staff and security. • Ensure customers of the defunct bank fill their proof of debt forms. • Validate the proof of debt forms.

Operations Assistant

Consolidated bank Ghana erstwhile Heritage Bank Ghana

01/03/2017 - 03/29/2019

• Assisted with the set-up of the branch. • Processed inward and outward cheques, bill payment receipts, processing of transfer transactions, referrals to other units and cross selling of Banks products. • Processed internal and external salaries of customers. • Supervised the overall cash and customer service department. • Ensured supplies and material inventory are enough and securing propriety items. • Ensure enough funds are available to meet ongoing operational needs.

Personal Assistant

Ministry of Roads and Highways

09/15/2015 - 08/18/2016

• Kept records of invoices and support documents. • Prepared and maintain reports that are necessary to carry out the functions of the HR department, gather and distributed confidential reports. • Assisted and arranged meetings within the unit and departmental employees. • Maintained an accurate and proper employee file and the HR filing system.

Skills

Communication skills
80%
Customer service management
80%