Judith Moraa
About Me
Judy is a multi-skilled tech professional with over five years of experience in project analysis and delivery, presales, technical account management, and client success. I am passionate about identifying client tech needs and proposing solutions to match these needs. I am looking for tech roles that support the business function namely, solutions engineering, product marketing, proposal writing, project management, and client success.
Education
Kenyatta University
Computer and Technology Knowledge Technical Writing Project Management Software Development
Work & Experience
Project Delivery Analyst
Cloudfactory- Managed Workforce, AI and Machine Learning
Reviewing and analyzing business rules, use cases, and sample inputs and providing feedback on software tools to be used, input data and expected output results. Subject matter expert of project delivery working with the sales team as they explore new clients. Engaging in pre-sales calls in a bid of understanding clients' business needs and processes and sharing a detailed solution proposal addressing the specific client requirements. Providing project delivery perspective while proposing solutions to our potential clients. Conducting a proof of concept for prospective clients to showcase the company's technical capacity to deliver the project. Performing analysis of client software tools and sample data work to best represent the optimal output the company needs to provide. Collaborating with project managers in Nepal and Kenya to exchange knowledge of existing use cases, tools, and best practices. Leading a team of 10 data analysts to deliver on the mandate of client projects as per the requirements. Resource planning defining a schedule of work hours, personnel and project tools requirements for the entire project lifecycle. Recommending the skillset required as well as the quality assurance technique to successfully deliver the project.
Presales Engineer
Agile Business Solutions Limited- Software Company
Preparation and delivery of technical presentations explaining products or services to prospective customers. Responded to RFQs, RFPs, RFIs and other tender requirements by preparing the most appropriate solution documentation. Researching and recommending new products to the company for development. Working collaboratively with the sales team and technical teams in a bid to close sales and end to end delivery of projects. Preparation of important project documentation namely contracts, non-disclosure agreements(NDAs), service level agreements(SLAs), project plans and methodology before start of projects. Preparation of documentation for client handover, user manuals and clients sign off once projects have been successfully handed over to clients.
Support Engineer
Ramsa Limited- Telecom Company
Responding to and addressing network issues reported to the NOC by clients, field technicians, or sales teams. Hardware and network configuration, installation, and maintenance. Responded to RFQs, RFPs, RFIs, and tender requirements offering detailed technical documentation. Performed software installations, monitoring and routine upgrades. Maintained and administered computer networks and related computing environments including systems software, applications software, hardware, and configurations. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system issues. Trained end users and wrote instruction manuals as necessary.
Customer Success Associate
Senri Limited- SAAS company
Software demonstration to Managers demonstrating operation and value of the software. Initial setup, configuration, and ERP integration for the Web and Mobile application. User training and enablement during onboarding and continuous customer support for both platforms after successful onboard and the entire project lifecycle. Troubleshooting system faults and recommending them to the software engineers for updates. Prepared periodic reports for analysis to the clients and partner organizations. Account management ensuring that clients are consistently pleased with the services offered and continue to subscribe to the SAAS.
