MD Jannatul Nayeem
About Me
Passionate and enthusiastic customer support professional with over 6 years of experience, dedicated to providing exceptional customer service across various industries. I am committed to creating memorable customer experiences, fostering long-term relationships, and ensuring customer satisfaction through proactive problem-solving and empathetic communication.
Recognized for my ability to quickly identify customer needs, manage expectations, and find win-win solutions to complex issues. My background includes expertise in utilizing customer relationship management (CRM) systems, managing support tickets, and handling live chats and phone calls.
In my previous roles, I have consistently achieved high customer satisfaction ratings, reduced response times, and increased customer retention. By leveraging my active listening and interpersonal skills, I can confidently guide customers through any difficulties they may encounter, turning challenging situations into positive outcomes.
I am continually looking for opportunities to expand my knowledge in the customer service field and stay up-to-date with industry best practices. As a natural team player, I thrive in collaborative environments, working seamlessly with cross-functional teams to achieve company-wide customer support goals.
My core competencies include:
1️⃣ Customer Relationship Building
2️⃣ Problem Solving & Conflict Resolution
3️⃣ Effective Communication & Active Listening
4️⃣ CRM & Support Ticket Management
5️⃣ Performance Metrics & Quality Assurance
6️⃣ Training & Coaching
Customer Support pro with expertise in Technical Support, Troubleshooting, and Data Entry. Passionate about enhancing Customer Experience and Satisfaction through Data Analysis, Sales Management, and Administrative Assistance. Skilled in Manufacturing Process Improvement, HR, Recruiting, Adobe Photoshop and Operations Management. Adept at Finance, Engineering, Salesforce.com, and CRM. Strong Social Media Marketing, Communication, and Problem Solving abilities. Striving to create seamless support experiences.
I am eager to bring my customer support expertise to a company where I can make a meaningful impact and contribute to the growth of a customer-centric culture. Let’s connect!
Education
Maheshpur Govt. Degree College
Work & Experience
CUSTOMER SUPPORT SPECIALIST
TARGETED WEBINARS, EVENTS, AND GROUPS
• Serve as primary point of contact for all customer inquiries and lead the delivery of exceptional support via email, phone, and live chat for LinkedIn’s targeted webinars, events, and groups. • Leverage LinkedIn’s platform and tools to perform research and analysis into and resolve customer inquiries to maximize customer satisfaction. • Partner closely with cross-functional internal teams, including sales, marketing, and technical teams, to resolve customer concerns and dispense comprehensive solutions. • Provide ongoing support and service to customers to maintain strong customer relationships while identifying opportunities to improve customer experience. • Obtain and maintain a thorough and up-to-date knowledge of LinkedIn’s platform, features, and best practices to deliver quality support to customers. • Actively engage and participate in team meetings and training sessions while providing knowledge and feedback to improve the customer support team. • Furnish support in the creation and maintenance of support documentation, including FAQs, troubleshooting guides, and tutorial videos to improve overall support efficiency. • Conduct the ongoing monitoring of customer feedback and drive the development of targeted webinars, events, and groups to improve the user experience and maximize satisfaction.
SOCIAL MEDIA MANAGER
RESUME SENDING
• Led the delivery of top-quality social media services to a diverse range of clients, including designing campaigns that drive results and brand growth. • Spearheaded the development and execution of comprehensive social media strategies to meet each client’s needs and objectives. • Orchestrated the creation of compelling and on-brand content to resonate with followers and drive engagement. • Pioneered the creation and development of integrated campaigns to amplify brand messaging and support marketing goals. • Conducted the ongoing monitoring and analysis of key performance indicators to improve campaign effectiveness and support data-driven decision making. • Effectively employed social media management tools to schedule and automate content, streamline workflow, and maintain a consistent posting cadence.
CUSTOMER SUPPORT SPECIALIST
EARN ON SOCIAL
• Led the delivery of exceptional customer service through multiple channels while addressing inquiries promptly and effectively. • Cooperated effectively with cross-functional teams to identify and capitalize on opportunities for improvement and implement effective solutions to enhance the user experience. • Administered product demonstrations and training sessions for clients to maximize their understanding and usage of Earn on Social’s platform. • Performed the ongoing monitoring and evaluation of customer feedback and satisfaction metrics to identify trends and dispense data-driven recommendations. • Provided support in the creation and maintenance of knowledgebase articles, FAQs, and other support resources to empower clients. • Achieved substantial success by instituting a 20% improvement in first response time, driving a 15% increase in efficiency, and consistently meeting and exceeding support targets.
CUSTOMER SUPPORT MANAGER
CICERO TRANSACT BUSINESS PLATFORM
• Provided supervision and leadership to a team of Customer Service Representatives while dispensing ongoing guidance and support. • Led the creation and development of customer support strategies to achieve maximum customer satisfaction. • Carried out the establishment of customer service standards, defined best practices, and developed processes and procedures.
