Michelle Tom
About Me
Passionate about developing the next-gen social commerce platform that leverages big data, machine learning and user-centric design to deliver an unparalleled shopping experience. With a strong track record in strategic planning, cross-functional collaboration, and driving transformative growth, I am committed to shaping the future of commerce to empower the consumer and reduce the gap between user wish inception and wish fulfillment.
Let’s create the next generation of social commerce together!
Education
FISAT
Proficient in programming and product design
Work & Experience
Senior Engineer - Product Owner
Litmus 7
Ideating and driving development of a social commerce platform to support user wish fulfillment. Conducting competitor analysis and identifying key differentiators to ensure market competitiveness. Collaborating across development, UX, product development and project management teams to drive development of social commerce platform Designed and led the development of platform improvements driving cost-reduction and revenue growthIdeating and driving development of a social commerce platform to support user wish fulfillment. Conducting competitor analysis and identifying key differentiators to ensure market competitiveness. Collaborating across development, UX, product development and project management teams to drive development of social commerce platform Designed and led the development of platform improvements driving cost-reduction and revenue growth Skills: Strategic Planning · Revenue & Profit Growth · Product Development · Positioning (Marketing) · Product Innovation · Design Thinking
L2 Support Engineer
Litmus 7
Ideated and drove improvement of L2 support services for Sephora, utilizing ServiceNow, Power BI, and Dayforce to resolve reported issues and reduce SLA. Led development of documentation and standard operation principles for root-cause analysis, streamlining outage management and reducing downtime. Collaborated across development, test and project management teams to ensure seamless client experience.Ideated and drove improvement of L2 support services for Sephora, utilizing ServiceNow, Power BI, and Dayforce to resolve reported issues and reduce SLA. Led development of documentation and standard operation principles for root-cause analysis, streamlining outage management and reducing downtime. Collaborated across development, test and project management teams to ensure seamless client experience.…see more Skills: Cross-functional Coordination · User-centered Design · ServiceNow · Microsoft Power BI · Project Management
Associate Engineer
Litmus 7
Managed the test life cycle, from project initiation to requirements gathering and test execution, ensuring delivery of high-quality software solutions. Built e-commerce expertise and developed efficient, effective testing strategies that aligned with industry best practices leading to reduction in quarterly bug report by ~20%
Business Development Associate
Byjus
Worked on lead generation, client acquisition, and relationship management.
