Mary Luong
About Me
My name is Mary Luong and I have been working in the e-commerce field for around 7 years. I thoroughly enjoyed the challenges of running an e-commerce web store and also working with different teams that contribute to the required areas within an e-commerce operation.
I would love to expose myself and to gain more skills for my own personal growth within the customer support field and have always aspire to work as a customer service support specialist. I have the desire to assist others as this is rewarding and to be able to find solutions for problems that will arise will also push my boundaries further which in the end the customer will be satisfied. The reason as to why I would like to be employed by a tech company is the flexibility where I would like to have a balanced work and personal life, this is vital considering that it can allow one to feel motivated and also feel less stress; that being so, productivity will come into play.
Education
City University
Awarded 2:1 with honours
Work & Experience
E-commerce Coordinator
ASH
Managing the UK webstore for ASH and working alongside the E-commerce Manager to drive the business forward and increase sales and brand awareness. Ensuring all webshop orders are fulfilled and dispatched. Meticulously selecting, packaging and labelling orders. Work closely with the marketing team to execute digital campaigns that drive traffic, engagement, and conversions Report website & content errors via the appropriate channels
E-commerce Assistant
Brand Boudoir
Worked as an e-commerce assistant for a multi-branded footwear webstore. Preparing site for new brand collection launch, including managing bulk uploads for new product and ensuring all products are SEO optimised Collaborate with other teams to ensure that our online store is aligned with the company’s goals and objectives Liaising with brands to ensure timely delivery of goods and raising re-orders to replenish out of stock styles
Customer Care
Brand Boudoir
Helped an average of 50 customers per day by responding to queries via email, phone and live chat Managed the buyer-seller messaging service on Amazon UK and Amazon USA and meeting the Amazon recommended response time within 24 hours Designed and launched a customer feedback program which resulted in a 25% growth in customer loyalty
