Mary Fabiyi

Customer Support Representative

AdisaMoney Enterprise

• I transformed customer feedback into actionable perceptions that increased revenue, developed customer loyalty and improved the business processes. • Handled 40+ face- to- face daily interactions, providing customer support by attending to customer’s requests and resolving issues. Sought out every opportunity to improve customer experiences to delight customers and build trust. • Updated records with all interactions and customers transactions. • Met inbound customer needs while maintaining strict performance targets. • Covered extra shifts and maintained flexible schedules to achieve business goals.