Margaret Adesoro
About Me
My name is Margaret. I love putting smiles on peoples faces. I am a seasoned customer service expert and I am open to new opportunities. I have over nine years of customer service experience.
Education
Ekiti State University, Ado Ekiti. Ekiti state.
Second Class Upper Division; Political Science
Work & Experience
Payment Assistants Quality Control Team lead
New Edge Finance Ltd.
● Managing the Quality Control and Training team in Nigeria, Kenya and Tanzania ● Design and implement quality and compliance processes ● Compile and Analyze evaluation reports ● Identify Training skill gaps and training needs alongside Trainers and Team leads
Customer Service Trainer
NTA Star TV Network Ltd.
● Designed customer service knowledge file with detailed product information for call agents ● Designs online test and assessment for call center agents ● Sources and prepares training materials and topics that will increase call center efficiency and productivity
Quality Assurance Specialist
NTA Star TV Network Ltd.
● Outlined employee improvement and growth plans ● Reviewed Policies and procedures, talk scripts, template, made modifications and data analysis
Portfolio
