ManviGupta
About Me
I am a Product/UX Designer with a master’s in Human-Computer Interaction from Carnegie Mellon University, providing me with a deep understanding of research and design. Additionally, I have an academic background in Mathematics and Computer Science and experience working in UI/UX @ Apple for 4 years. I established the UI development team at Apple India from just one person to a formidable team of five, managed projects end-to-end throughout the entire product lifecycle, and worked with UX Designers, Accessibility experts, Product Managers, and global cross-functional and multicultural teams to deliver industry-leading solutions. I also have experience working on complex issues in various sectors, such as education, retail, customer support, fintech, etc.
Education
Carnegie Mellon University
Work & Experience
UX Researcher and Designer
South Fayette School District
Spearheaded research to identify education system shortcomings and defined goals for promoting interpersonal skills for student success. Designed and validated transformational games that led to 53% of students realizing the importance of holistic growth objectives over academic pursuits. Devised a long-term adoption strategy to ensure the implementation and sustainability of the project within the school.
Web UI Technical Lead
Apple Inc.
Successfully managed multiple cross-functional projects using Agile. Achieved a 24% reduction in post-production issues, increased recruitment team efficiency by 33%, and reduced turnaround time for COVID-19-impacted customers by 45%. Collaborated with stakeholders biweekly to align requirements, headed design discussions with UX teams, and supervised multiple vendor teams for successful implementation. Collaborated with the UX team to improve the usability of Apple’s Customer Relationship Management (CRM) tool for AppleCare advisors. Introduced a new section within the tool for seamless information retrieval during service callbacks.
