Emmanuel Akpan
About Me
I am a tech-savvy digital marketer, a trained customer service professional enthusiastic about web and software development, and I have over 3 years of experience helping small businesses and brands achieve and constantly exceed their business goals of attracting, retaining, and growing their customer base through exceptional customer-centric services, brand awareness, and content curation.
Education
University of Calabar, Cross River State, Nigeria.
Work & Experience
Digital Marketer (Remote)
Medion Studios
Responsible for the management of all client online marketing activities. Email and social media marketing, SEO, Keyword research, etc.
Data Cataloguer (Inventory and Materials Management)
Flour Mills of Nigeria Plc
Responsible for maintaining proper engineering nomenclature and cataloging of all new stock items requests, to prevent wrong items purchase, saving the company millions of naira in procurement costs associated with wrong item purchases.
Customer Support Lead
Thank U Cards (SiDon Media)
Provided all-around maintenance support service to 20+ Merchants on the Thank U Cashback loyalty platform and covered over 15 different locations. Interfaced with customers and clients; handled and responding to all client and user support queries and was a key part of the communications department
Customer Relation Officer
Valinno Systems Limited
Interfacing with customers and clients; handling all company communications by telephone, email, letter, and face to face and on digital & social media channels.
Project Officer (Research and Development)
GrandCentral Global Services Limited
Managed and facilitated resource management, administration procedures, and documentation for the managing partner
