lisahelldal
About Me
Creative and curious designer with a keen eye for good design, storytelling and intuitive services. Proficient in UX Principles and Writing, Web Design, Interaction Design and Graphic Design with a flair for content creation and photography. Backed by 10+ years of experience in Service Management, fostering empathy and understanding of diverse user needs and how to align design with business objectives. Coupled with an eagerness to learn, a structured and proactive way of working and an agile mindset.
Education
Umeå University
HTML and CSS-based Web Design
Kristianstad University
Luleå University of Technology
Kristianstad University
Linnaeus University
Mid Sweden University
Lund University
Bachelor's degree
Work & Experience
UX/UI and Graphic Design (Remote internship)
PlasticFri
• Assisting in the re-design of the website to fit the new brand identity. • Creating user flows, journey maps and empathy maps. • UX writing, creating user-friendly and inclusive copy. • Design documentation, including creating a style guide. • Social Media Content Strategy to engage and grow the audience. • Content creation: Videos, animations and photos.
Web Design Project (Remote)
Min Osteopat
• Web Design: Implemented a responsive and user-friendly design using WordPress, improving the site's accessibility across devices. • Successfully improved keyword rankings to enhance the site's visibility in search engines. • Set up Google Analytics for comprehensive website performance monitoring.
Web Design and Content Creation
En Camino Collective
• Web Design: Designed, developed, and maintained the company's website using WordPress, ensuring an attractive and user-friendly interface. • Produced high-quality product photography and curated engaging content to showcase the brand effectively.
Project Manager
WeSea Collection
• Web Design: Created a visually appealing and functional E-commerce store using Shopify, focusing on providing a seamless shopping experience. • Managed the brand's social media channels, including content creation and product photography to engage the audience effectively. • Led product design, production organization, budget negotiations with manufacturers, and timeframes to ensure efficient operations. • Actively engaged in sales and marketing activities to drive brand growth.
Customer Care Specialist / Deputy Shift Manager
MyHeritage
• Managed team tasks to ensure efficiency and accuracy, including handling escalated complaints and providing training. • Analyzed workflows and responded to customer inquiries, covering products, software, online platforms, and mobile apps. • Identified and logged technical issues in Jira, forwarding them for resolution.
Coffee Shop Manager
Espresso House
Coffee Shop Manager, Espresso House (Sweden) • Led daily operations in alignment with the company's vision and policies, focusing on efficiency, maintenance, safety and sales. • Oversaw sales, monthly accounts, and compliance with procedures and regulations. • Managed personnel, including recruitment, development, delegation, and scheduling, fostering a productive team environment. • Presented monthly sales forecasts to the regional manager.
