Lesedi Mohane
About Me
I am Lesedi Mohane, currently a tender administrator/ office administrator at Boxani Building and Civil Construction. With a strong background in Sociology and labour relations management. I am seeking new challenges in Recruitment or Human Resource.
My expertise lays in verifying tender documents, maintaining organised filing and providing effective office administrative support. As a customer Service Representative I have demonstrated my commitment to customer satisfaction by handing various inquires effectively, resolving technical issues and proactively solving problems. I can work in high-pressure situations and handling high volume 0f calls and chats.
I am actively looking for new opportunities in Labour Administrative and Research, Human Resource and related roles. I am comfortable working flexible hours.
My aspiration during this path would to to gain more valuable transferable skills and earning recognition in the field of human resource or any related field. I am open to internships, learner-ships, and voluntary work that will allow me to apply and enhance my sociological and management knowledge and skills. I find it appealing to act as a liaison between staff members and the organisation, promoting their welfare and making sure that their specific requirements are acknowledged and met. A human resources professional’s job is more than just handling paperwork; it also involves creating an atmosphere where workers feel heard, respected, and supported as they pursue their careers.
Education
North- West University
Sociology conducts research that is guided by the systematic and comprehensive collecting of data and the interpretation of that data. This research focuses on group behaviour as well as social interaction. Sociologists do study to better understand social interaction and group dynamics, but they also create studies on certain topics to assess public policy.
Work & Experience
Tender Administrator/ Office Administrator
Boxani Building and Civil Construction
Complete and verify the accuracy of tender documents. Search for relevant tenders on different platforms. Ensure adherence to the tender process and submit documents on time. Maintain an organized filing system for tender-related documents. Answer phone calls and respond to emails promptly. Schedule appointments efficiently. Prepare and manage documents as needed. Process orders accurately and in a timely manner. Assist in the compilation and management of time sheets. Draft contracts between the business and clients. Perform other assigned administrative duties to support office operations.
Omni-channel Consultant
Multi-choice
Handled customer inquiries across various channels, including social media live chats, phone calls, and emails. Assisted customers with reconnecting services. Ensured that customers were provided with personalized experiences to make them feel valued. Maintained an average ticket resolution time, resolving tickets within a specific timeframe. Assisted customers with self-service options. Collected feedback from customers. Engaged in up-selling and cross-selling products to customers. Determined user preferences and provided opportunities for interaction. Demonstrated creative writing skills when interacting with customers
