Theophilus Kayode Elegbede
About Me
IT professional with about 3 years of experience in the IT industry. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Network Operation Centre Engineer and Technical Support Engineer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. I’m also an aspiring Devops and Cyber
Security Engineer.
Education
Ajayi Crowther University
Bachelor of Science degree in Computer Science
Work & Experience
Network Engineer
Mangonet Integrated Technology Service
Implementing new network solutions and improving the efficiency of current networks Installing, configuring and supporting network equipment. Arranging scheduled upgrades. Reporting network status to key stakeholders.
Technical Support Agent
Wicrypt
Key qualifications and Responsibilities: Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track client' devices issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.
