Nomkhosi Ngomane
About Me
Senior Customer Service Specialist with over 3 years of successful customer service and support experience, with acknowledged capabilities in account maintenance, problem-solving, and planning/implementing proactive policies to avoid problems in the first place. possesses vast experience in dispute resolution and customer service. skilled at training employees and establishing connections with clients. I am self-motivated with excellent communication and computer skills. I want to be placed in an environment where my substantial customer service history, expertise with, and comprehension of foreign languages are necessary, as is the competence to positively and successfully connect with various communities. I have working knowledge of cross-functional teams (e.g., sales, product, marketing, services). I understand responsibility, have strong ethics, and possess sociable skills that allow me to create and maintain relationships within and outside of business, and I strive to do my best in every scenario to meet corporate objectives.
Education
UNISA
Currently studying
Grade 12
Matric
META
GOOGLE DIGITAL SKILLS FOR AFRICA
Work & Experience
SENIOR CUSTOMER SUCCESS CONSULTANT
YOCO TECHNOLOGIES
Managing and resolving daily customer support inquiries via phone email, web in-app chats, and social media platforms. USE Team escalations champion. Mentor or give direction to junior team members and provide training on best practices Serve customers by providing product and service information, and by resolving problems, all while demonstrating a willingness to go the extra mile. Meet personal/ customer success targets. Build and nurture sustainable relationships of trust through open and interactive communication with merchants. Continuously educate the organization on our merchants’ pain points and needs. (Be the voice of our customers).
VIRTUAL TECHNICAL CONSULTANT
AMAZON
Providing prompt, efficient, detailed, and high-quality customer-oriented service to customers. Being a voice and advocate for our customers when something does not feel right. Handled 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels. Received average customer service ratings of 87%, 13% higher than the company average.
CONTENT MODERATOR
SAMASOURCE KENYA
Ensure that all information and data uploaded by users won't violate intellectual property rights or contain inappropriate content that may scare away users. Acting SME for the Afrikaans team. Help build up an entertaining and compelling experience by keeping content focused on the interests of your community. Screening, monitoring, and approving content Understand and remain current with community guidelines and review content in accordance to defined policies and procedures.
HUMAN RESOURCE ADMINISTRATOR
CHECKPORT SA
Being the first point of contact for employees on any HR-related queries. General and clerical duties including data capturing Dealing with uniform (Ordering, sorting, and issuing). Forming and maintaining employee records including, preparing, and amending where necessary HR documents, i.e. employment contracts and recruitment guides. Setting up interviews and corresponding with prospective employees in a timely manner.
