KelvinHassan
About Me
I am a skilled Technical Engineer with a proven track record of delivering enterprise-level IT support and optimizing infrastructure performance. skilled in Software development, network design and management, System administration, and graphics design. I am an independent problem solver, and passionate about optimizing IT solutions to complex business systems. Experienced in setting up, supporting, and maintaining IT services, designing, coding, testing, and deploying software solutions. committed to ensuring high availability and reliability of all IT systems. I thrive in collaborative environments and am dedicated to producing clean, scalable, and easily maintainable code
Education
Mt Kenya University
Information technology Undergraduate
ALX Africa
Full stack Software Engineering
Work & Experience
Senior IT Associate
Entach Tech Solutions
• Effectively managing customer expectations regarding issue priority, resolution time, and acceptance of workarounds. • Conducting code reviews, mentoring junior developers, and improving coding practices. • Partnering with product managers to gather requirements, define project scope, and consistently meet deadlines. • Maintaining version control using Git and GitHub, ensuring codebase integrity and team collaboration efficiency. • Resolving complex technical issues, boosting application stability and performance. • Applying a problem-solving approach to understand and translate customer business needs into software solutions. • Spearheaded network solutions installation for client offices, achieving 100% uptime and enhanced productivity. • Demonstrated resourcefulness by leveraging internal knowledge base, technical resources, and external research to find effective solutions. • Provided comprehensive maintenance and support, including OS installation, software configuration, licensing, printing services, and user training.
IT Technician
Kiambu National Polytechnic
Successfully set up and maintained user accounts, permissions, and passwords for over 1000 employees, ensuring seamless access to necessary resources. • Independently managed and resolved customer issues, ensuring a positive customer experience. • Implemented and enforced IT policies and procedures, ensuring 100% compliance by all employees through regular assessments and corrective actions. • Maintained transparent communication with customers and provided regular updates on the implementation of solutions to their problems. • Compiled comprehensive submissions for project approval, managing all IT projects to ensure delivery within 40% of the estimated time, cost, and specifications. • Ensured maximum network uptime, allowing for uninterrupted connectivity by implementing proactive measures, resulting in a 90% reduction in network downtime. • Oversaw the implementation of information security measures on all company computers, achieving 80% reduction in security incidents. • Localized IT standards and guidelines, aligning them with organizational needs, resulting in improved connectivity of workstations, printers, and personal devices, by 80%.
