Monsurat Morenikeji Lawal
About Me
Hello, I’m Monsurat Lawal .I have over 10years experience in customer service , data entry , administrative work and communication .
I’m organized , meticulous ,detailed oriented when working with your organization and my ability to communicate effectively with individuals from different backgrounds and levels .I’m a genuine person , empathetic with customer goals .I have strong analytical, time management and a very high commitment to my work.
I have over 4 years been a virtual assistant, over 8 years been a customer service officer and I’m also an expert in using Microsoft office, google workspace, outlook calendy, knowledge of CRM. I’m a good team player and always willing to learn new technologies and skills. I’m attentive to details and has ability to work with deadlines.
I’m looking to work as a virtual assistant , sales and marketing , customer service and data entry
Education
Ladoke Akintola university, Oyo state, Nigeria
PGD Management
University of Ilorin, Kwara State, Nigeria
B.Sc Chemistry
Work & Experience
Front desk officer/Customer Service support
Inland Containers Nigeria Limited
Provided general customer services, attend to queries, provided support, resolved customers’ issues Provided Virtual assistance (scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Dealt with general enquiries about the about the company, referring clients to the appropriate department. Acted as a liaison between clients and its management staff. Updated customers on CRM, supported in marketing activities, followed up on leads to convert them to clients, improving the sales and growth of the company Developed and sustained solid relationships with the company’s stakeholders and customers Analyzed customer feedback data to ensure customers satisfaction
Client officer/Customer Service
Advans Lafayette Microfinance Bank
Sourced and prospected for credible client to obtain loans and transformed prospect to becoming bank clients Carried out quality of home and business assessment of both guarantor and client before loan disbursement. Data entry into the system using Microsoft excel sheet and presenting the credit case before the credit committee Monitored the client's business to make sure the business is in a good state and the account with the bank. Recovered overdue and bad loans to maintain a good portfolio quality Ensured proper documentation of client's details and loan repayment schedule. Disbursed loans and sold other products and services of the bank.
