Kingsley Ekokotu
About Me
Proactive professional with over 6 years of general experience and operations management, customer facing experience and has a proven knowledge of customer driven management, project management, team building, branding, business development, process improvement, public relations, relationship management, work flow prioritization, entrepreneurial leadership and long- range planning, and financial management. I am aiming to build relevant skills especially in the health and tech sector.
Education
Delta State University
Work & Experience
Performance Coordinator/Data Analyst
i-Fitness Centre
• Working closely with the Head of Operations & Strategy on all matters related to the development of an annual operating plan that supports the Company’s short-, medium- and long-term operations strategies, branch expansion and administrative policies. • Co-develop and implementation of innovative and competitive strategies, procedures and business plans needed to enhance the Company’s growth. • Briefing my line manager and Managing Director on operational, expansion and business development matters in line with best practices. • Co-coordinating the sustainability strategies of the Company in conjunction with my line manager • Training needed key staff on operational processes and policies • Creation of policies aimed at business improvement • Assisting my line manager and the organization to establish an appropriate organizational structure. • Supervise and stabilize operations for all branches • Performing other functions related to operations, strategy, business development or as may be requested by the organization. • Analyzing all forms of data both financial and non- financial, using the data to observe business position and recommend key decisions necessary for business growth • Auditing of transactions • Project management and execution • Financial Reporting • Inventory management through monitoring of all the branches inventory and escalating variances.
Operations Manager
i-Fitness Centre
• Managing day to day running of the branch • Developing and sustaining long lasting relationships with customers • Calling potential customers to explain company products and encourage purchases • Answering customers’ questions and escalating complex issues to the relevant departments as needed. • Inventory management • Managing team effectiveness • Ensuring availability of consumables • Achieving of sales target and profitability • Employee assessment • Ensuring good customer service • Addressing customer complains • Setting up business strategies • EBITDA growth
Restaurant Manager
Upbeat Centre
• Opening and closing of restaurant • Keep record of income and expenses • Cost control and quality experience • Preparing of budget • Receive feedback and manage customer complaint • Training of staff members • Ensuring health and safety protocols • Handling of catering events • Achieving of sales and profit optimization • SOP creation and implementation
Restaurant Manager
Chicken Republic Plc
• People Management and development • Operation cost management • Restaurant finance management • Sales generation • Scheduling • Customer Retention • Monitor compliance with all regulatory bodies regarding food preparation and serving, and building maintenance. • Training and team building • Profit Optimization
