Chioma Joyce
About Me
My name is Chioma Joyce Odoh,and I’m a customer service representative who helps provide customer service support. I also developed a passion for customers in every business to improve the customer experience. I’m still in better development, but my goal is to continue to learn and grow so that I can provide even better service to customers.
I am a dedicated customer service expert with a proven track record of delivering exceptional services. I have spent 2 years providing top-notch support for an electronic company, where I handled customer orders, complaints, and updates on products. In addition, I have 3 years of experience in a library, where I successfully resolved customer issues and ensured their satisfaction. My attention to detail and ability to document customer information and feedback have consistently earned me positive reviews. I have also worked in a bakery, where I excelled in taking and managing customer orders and addressing their concerns. My passion for assisting and solving customer problems is evident in my excitement when I finally resolve an issue. With years of experience under my belt, I am confident in my ability to provide you with outstanding customer support services.
I am well-versed in email, phone, and chat support, and I bring a customer-centric approach to every interaction. I thrive on challenges and am dedicated to not only meeting but exceeding customer expectations.
My ultimate aspiration is to become the customer support agent and to help make the world a better place by providing excellent customer service.
Education
University of Nigeria nsukka
I learned about the history and development of libraries, the organization and classification of information, information technology, research methods, and more. But the most important thing I learned was how to help people find the information they need. I learned how to evaluate information and how to use the right resources to find the best answers. I also learned about different types of libraries and how they serve their communities. All of this knowledge helps me to be a better knowledge and to help people find the information they need.
Work & Experience
Customer support
Rainbow Venture
I worked as a customer support. * Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner. * Providing technical support and troubleshooting for the company's products and services * Processing customer orders, refunds, and returns. * Maintaining accurate customer records and data in the company's CRM system. * Collaborating with other departments, such as sales and product development, to improve the customer experience.
Librarian /customer support
Bayelsa medical university
I worked as a librarian and also a customer support, i attend to every users/customer that come to use the library and also resolve issues
Customer Support
LG Electronics Show room
I was a dedicated member of the customer support team at LG Electronics for one year. I also had excelled in my role and has been instrumental in providing excellent customer service and support for LG's products and services. • Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner. • Processing customer orders, refunds, and returns. • Maintaining accurate customer records and data in the company's CRM system. • Collaborating with other departments, such as sales and product development, to improve the customer experience.
