Joseph Ogbenna
About Me
With over two years of distinguished record in the domain of customer service, office administration and basic accounting processes, predominantly within the education sector. I have gained expertise needed in the Corporate Services Industry, with a particular emphasis on accounting, administrative and customer management.
Currently, I serve as a Customer Service Delivery Specialist at Urban Service Hub. I collaborate with the supervisor to promote the company’s website through strong social engagement and provide financial and information technology solutions to a diverse clientele. My daily interactions with customers involve offering expert guidance on company products and services, consistently aiming for customer satisfaction levels surpassing 50%.
Formerly, I held dual roles, serving as a Volunteer Accounting Assistant in a Religious Organization and as an Administrative Secretary (Parents – Teachers Association) at Royal Kids Academy. My voluntary role as an Accounting Assistant enriched my understanding of accounting theory and principles. I successfully developed a non-automated accounting system, leading to a significant 20% increase in efficiency, appraised and acknowledged by auditors. As an Administrative Secretary (PTA), I collaborated with management in office documentation and scheduling practices, and payroll management and devised a correspondence system that boosted clients’ meeting attendance by 15%. Additionally, my establishment of an efficient manual accounting system for tracking classroom account payables and receivables, coupled with critical reviews of accounting reports to management, contributed to a noteworthy 20% increase in transparency, earning me the accolade of the best staff of the year.
Demonstrating a strong commitment to personal and professional development, I actively engage in diverse training, seminars, and internships, including programs offered by Saylor Academy, Great Learning Academy, Alison, and SideHustle. Holding a Higher National Diploma in Accounting from Covenant Polytechnic, I am currently undergoing training in Accounts Payables and Receivables Management (Alison), Data Analytics (Great Learning Academy), and Introduction to Financial Accounting / Customer Service (Saylor Academy), to further refine my accounting skills.
Beyond my professional pursuits, I am a fitness enthusiast and innovative thinker interested in history, archaeology, and current affairs. I aim to advance success and excellence in my career path in an innovative organization that values professionalism.With over two years of distinguished record in the domain of customer service, office administration and basic accounting processes, predominantly within the education sector. I have gained expertise needed in the Corporate Services Industry, with a particular emphasis on accounting, administrative and customer management. Currently, I serve as a Customer Service Delivery Specialist at Urban Service Hub. I collaborate with the supervisor to promote the company’s website through strong social engagement and provide financial and information technology solutions to a diverse clientele. My daily interactions with customers involve offering expert guidance on company products and services, consistently aiming for customer satisfaction levels surpassing 50%. Formerly, I held dual roles, serving as a Volunteer Accounting Assistant in a Religious Organization and as an Administrative Secretary (Parents – Teachers Association) at Royal Kids Academy. My voluntary role as an Accounting Assistant enriched my understanding of accounting theory and principles. I successfully developed a non-automated accounting system, leading to a significant 20% increase in efficiency, appraised and acknowledged by auditors. As an Administrative Secretary (PTA), I collaborated with management in office documentation and scheduling practices, and payroll management and devised a correspondence system that boosted clients’ meeting attendance by 15%. Additionally, my establishment of an efficient manual accounting system for tracking classroom account payables and receivables, coupled with critical reviews of accounting reports to management, contributed to a noteworthy 20% increase in transparency, earning me the accolade of the best staff of the year. Demonstrating a strong commitment to personal and professional development, I actively engage in diverse training, seminars, and internships, including programs offered by Saylor Academy, Great Learning Academy, Alison, and SideHustle. Holding a Higher National Diploma in Accounting from Covenant Polytechnic, I am currently undergoing training in Accounts Payables and Receivables Management (Alison), Data Analytics (Great Learning Academy), and Introduction to Financial Accounting / Customer Service (Saylor Academy), to further refine my accounting skills. Beyond my professional pursuits, I am a fitness enthusiast and innovative thinker interested in history, archaeology, and current affairs.
I aim to advance success and excellence in my career path in an innovative organization that values professionalism.
My top skills include:
• Customer Service • Microsoft Office • Office Administration • Critical Thinking • Accounting
Education
Covenant Polytechnic, Owerrinta Abia State, Nigeria
I majored in Accounting
Work & Experience
Customer Service Delivery Specialist
URBAN SERVICE HUB
• Manage front desk operations, initiating daily contact with clients and providing expert guidance on the company's products ensuring optimal satisfaction levels of 70% and above are consistently achieved. • Create and document client and financial reports monthly to management, ensuring consistency in timeliness of reporting. • Devised an automated system for managing customers, increasing transparency by 15% • Collaborated with the supervisor and team members in testing and launching the USH Website, enhancing team collaboration by 20%.
Administrative Secretary (P.T.A)
ROYAL KIDS ACADEMY
Devised a gracious technique for the reception of 20+ clients daily, contributing to a notable 15% productivity in client-management relationships. • Orchestrated an efficient communication channel that increased Parent-Teacher meeting attendance from 50 to 70+ invitees. • Collaborated with a team of 10 in coordinating office meetings, managing school events and logistics efficiently, and cutting down managerial costs by 10%. • Prepared and disseminated diverse forms of motivating administrative and school correspondence concurrently, resulting in an impressive 25% surge in positive responses. • Oversaw school communication channels, adeptly handling 8+ inbound and outbound calls, and 10+ inquiries on social media platforms boosting customer satisfaction by 20%. • Assisted management in collecting and recording 30+ students’ due tuition and fees (Account receivables), providing accurate and timely billing and improving management efficiency rating from 2.0 to 4.5/5. • Developed a simple technique for recording and tracking classroom supplies and expenses, documenting and reporting records to management, leading to a 10% increase in management efficiency.
Accounting Assistant Volunteer
RELIGIOUS ORGANIZATION (JEHOVAH'S WITNESS ORGANIZATION)
Managed the issuance, reception, and documentation of 30+ receipt and payment transactions monthly, verifying purchase orders with precision, yielding a remarkable 70% accuracy of accounting records. • Compiled 3+ different financial reports monthly from journals ensuring compliance with controls to accounting systems, settling accounts payables promptly, resulting in a 40% increase in timeliness of financial reporting. • Designed and managed a formalized manual accounting system for recording cash allocation, purchase orders, cash receipts, expenses incurred, and reimbursement, optimizing a noteworthy 20% improvement in the accounting streamlining process. • Prepared 4+ financial reports for internal quarterly audits, cooperating in audit exercises, sparking a 15% acceleration in teamwork. • Identified and reconciled discrepancies in accounting records, improving the integrity of financial data by 60%.
Virtual Assistant Intern
SIDE HUSTLE
Liaised with project manager and 15+ team members in designing and launching IvoryCloud, an IT health website that helps medical professionals track and manage their medical records and clients electronically • Analyzed and consolidated essential details of over 20 team members using Excel spreadsheet as database system, which increased data organization and accessibility by 70%. • Synthesized with a cross-functional team of 10+ professionals in a remote professional setting, ensuring seamless communication and teamwork. • Leveraged Microsoft Word and PowerPoint to create and deliver engaging virtual presentations.
