jengreen88
About Me
UX writer, designer, and copywriter with a background in financial compliance and law, blending design thinking and user-centered language to craft purposeful user experiences. My deep knowledge of written communication principles will contribute to the growth of a project by bringing my design, writing, and exceptional team-building skills to any environment.
While I’m new-ish in the areas of UX writing and copywriting, I’ve been a technical writer and policies/procedures writer for 15+ years.
Education
Massachusetts School of Law
Law degree, licensed attorney in Massachusetts and Connecticut
Northeastern University
Technical and professional writing
Syracuse University
Studied English with a specialization in deconstructionism.
Work & Experience
Freelance Designer
· Designed responsive web app from end-to-end. · Conducted competitor analysis and user testing. · Applied feedback to each iteration of the wireframe and prototype in Figma creating an effective app for users to connect with experts in a myriad of industries.
Independent Consultant
Technical Documentation · Ensured systems application projects were completed within timeline and budget allotments. · Designed web applications using HTML & JavaScript; wrote all accompanying documentation. · Wrote and edited department applications and banking software manuals. · Executed test scripts and coordinated the resolution of application issues. · Created and maintained monthly client web statistics report team website. · Designed templates for user guides and other manuals. Policies & Procedures · Enhanced employee compliance knowledge by creating compliance policy and procedure chatbot, resulting in decreased calls to the compliance helpline. · Met regulatory mandates for wealth management documentation by managing the annual review of over 300 policies and procedures in partnership with document owners and SMEs. · Managed a team of writers to compose over 600 business narratives for high-risk banking customers resulting in a swift conclusion to a remediation project. Contract Management · Established contract database by analyzing financial vendor contracts using deep knowledge in law, compliance, and risk; worked with vendors to update agreements. · Drafted intermediary fund participation, shareholder servicing, and distribution-related contracts in consultation with Sales, Legal, Risk, Operations, and Compliance teams
