Jacinta Mumbua Muoki
About Me
I am a graduate with a bachelor’s degree in social sciences (psychology and sociology) from the University of Nairobi. My studies in psychology gives me a professional insight that can help in improvement of decision making, stress management and behaviour within my work. I have more than five years experience in administrative and customer service which has been rewarding but am ready for a more impactful position within your organization. It would be a long term goal fulfilment of mine both professionally and personally to work in an NGO organisation.I am highly interested in a dynamic organisation like yours.
As an administrative personnel, I have gained a number of skills which will make me a valuable team member in your organization. These include :
· Great interpersonal and communication skills that have helped me to gain insights in working more efficiently with other team members and understanding clients needs and requirements through empathy and active listening.
· I have gained great reporting skills which have helped me in providing crucial details,marketing plans, budget planning and improvement in decision making.
· Ability to organize and prioritize work scheduled to meet clients needs and requirements. Effective planning has allowed me to achieve important goals and objectives within my tasks.
· In my work I have come across different challenges and this has in a way sharpened my analytical and problem solving skills by always been able to make informed decisions and finding the best solutions. This in return created an improvement in the overall productivity and success of the company .
· Ability to work well under pressure and achieving success in multiple simultaneous tasks especially in situations requiring quick turnaround time, adjusting to changing requirements and the need to meet deadlines.
I am a fast learner who is open to new ideas hence my willingness to learn gives me an edge where I lack expertise .I am an excellent team player but also have the chance to concentrate in my individual work.
Personally I have often participated in communal donations and volunteer work to fulfil my social consciousness.
With my experience providing exceptional team support, combined with my inherent interpersonal and organization skills ,I am ready to provide an outstanding service within your organisation.
Education
University of Nairobi
Bachelor's degree in social sciences (psychology and sociology)
Work & Experience
Administrative and operations executive
Flowerbliss limited
Responsibilities: FINANCE AND ADMINISTRATION • Administer and monitor the finance system so that Flower Bliss’ finances are maintained in an accurate, timely and confidential manner and that cash-flow is effectively managed. • Assist with preparation of the company budget and manage the operations within this budget. • Implement financial policies and procedures as per the company handbook and ensure adherence, particularly in regard to petty cash. These include, the following duties: - Ensure transactions are properly recorded and entered into the computerized accounting system. - Establish and maintain supplier accounts ensuring that cash has been paid out within the agreed and specified periods. - Ensure that the clients have paid for services or products delivered by Flower Bliss - Ensure that the client/order database is kept up to date. - Ensure that petty cash is managed. - Ensure invoices are prepared at the right time and delivered at the right time. - Ensure delivery notes are properly written, delivered to customers and copy filed. - Maintain financial files and records. • Prepare weekly, monthly or on demand financial reports to the Managing Director and assist in the preparation of the annual report. • Assist with the annual finance audits. • Supervise administrative services within the office • Manage the filing, storage and security of documents • Maintain an up to date Asset Register • Manage the repair and maintenance of all equipment and ensure maintenance costs are included in annual budgeting. PERSONNEL • Administer all personnel related matters at Flower Bliss. • Ensure compliance with the legal requirements such as all employees having all the statutory documents (NSSF, NHIF, and PIN) and file copies in their personal files. • Ensure that the statutory deductions by the employer are done on a monthly basis and maintain records of these remittances. (NHIF and Taxes) • Maintain an efficient filing system for all employee records. • Maintain the leave and sick leave management systems • Manage the performance management system. • Handle grievances in accordance with the policy. • Ensure that staff present their daily, weekly, monthly, quarterly and annual reports on time and prepare a summary of key issues for the MD on a weekly or monthly basis as required. • Train new hires including casuals. • Assist with preparations of the company budget and manage the operations within the budget • Together with sales and marketing team engage in customer retention efforts .
Administrative assistant
Gem investment ltd
Responsibilities: Adding tasks to the QEMS system. Creating and sending invoices online to tenants. Answering and receiving clients calls General administrative work; filing of documents, scanning. Acquiring and maintaining customers through on-going dialogue Provision of quality services and sharing of information between customers and company needs. Responding to customer needs and requirements. Document and follow directives issued by the department. Welcoming visitors, handling calls and enquiries
Client service executive
Cloudsource limited
Responsibilities: Answering and receiving clients calls General administrative work; filing of documents, scanning. Acquiring and maintaining customers through on-going dialogue Provision of quality services and sharing of information between customers and company needs. Evaluating customer profiles to enable retention efforts focused most profitable customers and build customer loyalty. Identifying alternative behavior of customers that may suggest discounting of business and counteract Responding to customer needs and requirements.
Administrative personnel
Flooring and interiors ltd
Responsibilities: General administrative work e.g., filing, photocopying and scanning Handling petty cash. Document and follow directives issued by the department. Responding to some of the incoming emails after consultations from the staff concerned. Answering calls and receiving clients, visitors. Compiling of company profiles, filling pre-qualification documents as required in the tender and ensuring that all the documents required in the tender are ready. Create and maintaining tenders &bonds schedules and ensuring they are up to date at all times. Booking flights and ensuring renewal of NHIF&NSSF compliance certificates.
Portfolio
