Ivanseomo
About Me
I am a dynamic and results-driven Project Manager with a passion for facilitating agile software development teams.
Throughout my career, I have honed my skills in coaching, mentoring, and leading cross-functional teams to deliver high-quality products on time and within budget.
My journey began with working in different aspects of the economy, a strong foundation in the educational field, and project management. I quickly realized that my true passion lay in helping teams work together more efficiently and effectively.
I am committed to fostering an environment of collaboration, innovation, and continuous improvement. My ultimate goal is to help my teams reach their full potential and deliver exceptional results that exceed expectations.
In the future, I aspire to continue growing as a leader in the agile community, sharing my knowledge and experience with others, and driving meaningful change in the way organizations approach software development.
I hope to help a good number of women gain financial independence, through training in the future.
Education
University of Maiduguri
My Business Administration course broadened my skills for success in today's business world. I gained expertise in strategic planning, financial management, organizational behavior, marketing strategies, and communication. This made me a versatile professional ready to excel in any business environment.
Cousera
This course provided a comprehensive understanding of the Scrum framework and the role of a Scrum Master. Key takeaways include mastering the Scrum framework, effective team facilitation, Agile coaching, problem-solving, and Agile leadership. Equipped with these skills, I am prepared to drive Agile transformations and enhance team productivity.
Cousera
Through the Agile Project Management course offered by Google, I have gained a comprehensive understanding of Agile methodologies and their application in project management. This course equipped me with practical skills to effectively manage projects in dynamic and fast-paced environments, fostering collaboration, adaptability, and continuous improvement within teams. I learned how to break down complex projects into manageable tasks, prioritize work, and deliver high-quality results efficiently. Additionally, I gained proficiency in utilizing Agile tools and techniques such as Scrum, Kanban, and Lean principles to enhance productivity and streamline project workflows. Overall, this course has empowered me with the knowledge and tools necessary to excel as an Agile project manager, driving successful project outcomes in any industry.
Work & Experience
Scrum Master
Bridging Gaps School
As a Scrum Master, I facilitated Agile ceremonies, coached the team on Scrum practices, and removed impediments to ensure successful project delivery. Resulted in improved team collaboration, increased productivity, and successful completion of multiple projects within time and budget constraints.
Onboard Customer Service Management
Virgin Nigeria.
As an Onboard 1. Leading and managing a team of customer service representatives who are responsible for providing support to customers during the onboarding process. 2. Developing and implementing customer service strategies and processes to ensure a seamless and positive onboarding experience for customers. 3. Training and coaching customer service representatives to ensure they have the knowledge and skills to effectively assist customers during the onboarding process. 4. Monitoring customer service metrics and KPIs to track performance and identify areas for improvement. 5. Handling escalated customer issues and complaints to ensure timely resolution and customer satisfaction. 6. Collaborating with cross-functional teams, such as sales, product development, and operations, to address customer concerns and improve the onboarding process. 7. Implementing feedback mechanisms to gather insights from customers and improve the onboarding experience. 8. Staying up-to-date on industry trends and best practices in customer service to continuously enhance the onboarding process.
