Ilham Setiawan
About Me
Experienced customer service professional with a passion for delivering exceptional customer experiences. With two years of hands-on experience in the customer service industry, I have honed my skills in problem-solving, communication, and ensuring customer satisfaction. During my career, I had the incredible opportunity to intern in Japan for two years, where I immersed myself in the culture and learned valuable insights into customer service practices in a different context. This international experience allowed me to expand my horizons, embrace new perspectives, and further refine my approach to customer experience. My ultimate career goal is to become a leader in the field of customer experience. I aspire to develop and implement innovative strategies that create memorable interactions, exceed customer expectations, and foster long-term loyalty. I am a firm believer in the power of empathy, active listening, and personalized solutions to build strong connections with customers. I actively seek opportunities to enhance my skill set, whether through attending conferences, participating in workshops, or exploring online resources.
Education
Sebelas Maret University
Work & Experience
Customer First Squad Priority Buyer
Tokopedia Care
-Respondeding priority customer requests ( phone, email, web ) by answering question, providing information dan presenting solutions to problems -Analyzed data to identify trends dan flagged issues that could be addressed through programs or process improvements. -Wrote and formatted memos, letters, notes, and other documents.
Intern Staff Production
Yukiguni Maitake
● Plant maitake fungus on the sterilized medium in the clean equipment so as not to be mixed with bacteria. ● Move the medium to the cultivating room, and cultivate maitake fungus around two months while controlling the temperature, humidity, wind, and the light. ● Harvest only those mushrooms that satisfy rigorous internal standards are carefully by hand. ● Filed paperwork both manually and electronically
