Ijeoma Ozigbo
About Me
My name is Ijeoma Ozigbo a professional banker from Nigeria, with a track record of 15+ years of experience managing different people and projects.
Having worked in the banking Industry for years and having amassed a lot of skills, I want to leverage my experience to seek for opportunities in Project Management, Program Management, Portfolio Management or Operations Management.
With my skill set I am sure to be of great value to any organization.
Education
Nexford University Washington DC
MBA with Specialization In Artificial Intelligence and the future of Automation
Imo State University Nigeria
Bsc in Management science
Institute of Management AB=nd Technology Enugu
HND in Accountancy
Work & Experience
Team lead Centralized Shared Services
Heritage Bank PLC
1. Effectively delegate and lead a team of officers in customer on-boarding, opening and closing of accounts. 2. Aptly ensure that accounts opening are in line with CBN guideline and all documents in place. 3, Capably monitor Cheque books and Cards requests and ensure response within the stated time-line. 4. Complaints management from the experience centers regarding new accounts, cheque books and ATM cards requests. 5. Constantly lead in developing the team through trainings and mentorship 6. Collaborating with stakeholders on different service improvement projects
Team Lead - International Services/ FX Transfers and Remittances
Heritage Bank PLC
1. Proficiently assign and lead the team in processing PTA/BTA, treasury products [such as placements, forwards, takings and foreign investments] monitor off shore/Nostro accounts for inflow and ensure accuracy of transactions. 2. Strategically collaborate with CBN examiners during routine examination and maintain sources and uses of forex schedule for CBN review. 3. Adeptly engage in the proofing of Nostro/offshore Accounts, the reconciliation of offshore Accounts ;& open items and attend to enquiries and relationships with offshore counterparts. 4. Oversee forex transfers and other transactions within the department, promptly resolve customers’ complaints.
Pioneer Team Lead – Reconciliation Services for Experience Centers and BSG Head Office Units
Heritage Bank PLC
1. Aptly lead the team in reviewing and monitoring all GL lines, proofs of all ECS and Head Office BSG Units. 2. Probe and investigate unusual transactions/abnormal postings & balances in accounts and effectively made corrections where necessary. 3. Cross sold and up sold the banks’ products and constantly followed up on defaulters to ensure reconciliations and resolutions.
Pioneer Head – MICR Services
Heritage Bank PLC
1. Effectively oversee the overall monitoring of cheque stock, accessories and the entire cheque processing unit. 2. Improve the cheque monitoring system from manual to automated monitoring system. 3. Competently ensure that all cheques were printed, encoded and dispatched within 24hrof request and income due to the bank through cheques were maintained. 4. Assign cheque numbers to cheques and also processors to encode the cheques
Team Lead Quality Assurance - MICR UNIT
Eco Bank
1. Competently ensure that the daily report of issued cheque books were sent to the Head of the unit at the close of business. 2. Ensure that all cheques were accurately printed and dispatched to all locations within the stated timeline.
Teller/Customer Service Officer
Heritage Bank PLC
1. Promptly and effectively handle cash receipt and withdrawals. 2. Mobilize deposits, ascertain account details and balances 3. Supervise the issuance of ATM cards to customers’ posting of customer’s deposits, forms like JAMB & KYC. 4. Attend to customers’ requests and other functions assigned by the Supervisor.
