iheakaokpo
About Me
I am a customer-focused IT enthusiast with experience in customer service in banking, business development in banking, experience with building business support and administering Microsoft 365. I am currently transitioning into DevOps Engineering and I have worked on a number of projects including End-to-End Automation on the AWS cloud using Elastic Beanstalk and End-to-End automation using Docker, Jenkins, Nexus and Kubernetes orchestration. I am conversant with many DevOps tools, processes and environments and I look forward to working with dynamic teams where innovation is encouraged.
Education
Federal University of Technology, Owerri
I studied Electrical and Electronic Engineering with a concentration on Communication Engineering Technologies including but not limited to Data Communications, Telephony, GSM Communications, Data Communications, RADAR and Data Processing Technologies. I graduated with a CGPA of 4.24/5.00.
Enugu State University of Science and Technology Business School
I am currently studying Masters of Business Administration - General at ESUT. I hope to graduate in 2024.
Work & Experience
DevOps Engineer
JOMACS IT and IT Consulting
➔Collaborate with other teams to implement new systems and technologies.Utilized Ansible orchestrators together with bash scripting to automate container-based deployments across multiple cloud platforms. ➔Implemented DevOps practices to improve scalability, reduce response times, and enhance compliance and logging policies by 25%, resulting in deployments being 6 times faster than before. ➔Designed and developed CI/CD pipelines to facilitate delivery and promote agility. ➔Optimized automated tests, improved CI/CD pipeline performance by 20%. ➔Established deployment standards ensuring successful rolling updates while reducing manual efforts by 50%. ➔Automated complex deployments across multiple cloud environments, including Azure, AWS, and GCP. ➔Collaborated with development teams to design and implement CI/CD pipelines to ensure stability.
DevOps Engineer
Oxdit Technologies
➔Configured Elastic Load Balancers with Auto scaling groups and attaching to Instances. ➔Provisioned Multi-regional VPCs with Private and Public Subnet on AWS ➔Used Terraform for configuration, provision, and managing Infrastructure. ➔Integrated SonarQube with Jenkins for continuous inspection of code quality, junit tests and bug tracking ➔Created and maintained fully automated CI/CD pipelines for code deployment using Jenkins to reduce human error and speed up production processes by 40% ➔Integrating Antifactory into our CI/CD Pipeline to ensure applicable backup in the case of any downtime or for disaster. ➔Install, configure and maintain operating systems, application software and system management tools.
Microsoft 365 Administrator / IT Support
Emmanuel I. Oboh and Associates
➔Manage user accounts and licenses, including creating new user accounts, managing user passwords, and assigning licenses to users. ➔Configure and manage email and calendaring ➔Administer security and compliance, including setting up multi-factor authentication, implementing data retention policies, and monitoring for security threats. ➔Manage mobile devices, setting up mobile device management policies, managing access to company data on mobile devices, and ensuring device security. ➔Manage and monitor network and resource usage: This involves monitoring network bandwidth usage, setting up resource quotas, and ensuring network security. ➔Plan and implement updates and upgrades ➔Monitor system health and performance such as monitoring the performance of Microsoft 365 services, monitoring system logs, and addressing performance issues as they arise. ➔Provide technical support and training to end-users including providing support to end-users for issues related to Microsoft 365, as well as providing training and education on the use of Microsoft 365 services.
Lead Sales and Service Associates
Union Bank Nigeria
➔Overseeing branch operations and customer service to improve service experience. ➔Driving branch sales and growth targets to meet an overall retail target of 1.2 billion Naira. ➔Training mentoring and and managing 8 sales and service staff. ➔Developing and implementing branch retail sales and marketing strategies. ➔Maintaining branch compliance with bank policies and regulations ➔Continuously improving branch processes and systems to increase efficiency and customer satisfaction.
Customer Service Officer
Union Bank of Nigeria
➔Resolved customer inquiries and complaints. ➔Processed account transactions (e.g. deposits, withdrawals, transfers). ➔Assisted with account maintenance (e.g. updating contact information). ➔Provided account information and explaining bank products and services. ➔Cross-sold bank products and services. ➔Provided performance reports on customer service performance to the Head, Branch Operations
