Helen Edem Eyo

About Me

I’m Helen Eyo, and I’m an excellent Bilingual Executive Assistant seeking the role of an intern. I help small businesses save time and money. Offering Executive administrative support, customer support, scheduling and attending meetings, managing calendars, executing travel arrangements, project management, email management, online research, compiling and distributing reports, data entry, clerical, and organizational services making sure they’re as efficient as they could be.

My career goal is to work in a fast-paced organization as a Human Resources Manager. I will be thrilled to volunteer at your reputed company.

Education

Postgraduate Diploma in Education 2016

Open University, Nigeria.

This is a professional program of study offered to those who intend to teach or administer diverse educational programs but have not gone through the required professional training in education.

BA French 2006

University of Jos, Nigeria.

The BA French is a four-year degree programme. It is structured in such a way that you will acquire over successive years language competencies and the skills to become an independent and critical thinker, equipped for professional employment.

Work & Experience

Virtual Assistant

Starters Cloud

10/11/2023 - 09/08/2023

I successfully improved calendar efficiency, reducing scheduling conflicts by 30%. I enhanced email response time, leading to improved communication and customer satisfaction. I contributed to the successful execution of school events, receiving positive feedback from parents and staff. I managed travel arrangements that saved the school 15% on travel expenses while ensuring staff comfort and safety.

Virtual Assistant

New Beacon International

09/04/2018 - 07/29/2021

I proficiently managed and maintained the school's academic and administrative calendars. • I organized and categorized emails, ensuring that urgent matters received immediate attention. • I managed project timelines, and milestones, and communicated progress updates to relevant stakeholders. • I Played a pivotal role in planning and executing school events, such as parent-teacher conferences, open houses, Inter-House Sports, Graduation Ceremonies, and end-of-the-year Concerts.

Customer Support Associate

VR Superstores

11/06/2023 - 02/06/2024

Attended meetings. Helped in setting up and testing Customer Service Hub and Admin. Attended External meetings on behalf of VR Superstore. Helped with scripting Bots.

Virtual Assistant

Five Elements Zone

11/01/2023 - 02/01/2024

Efficiently managed office calendars, clients, and management schedules while ensuring smooth workflow. Orchestrated successful coordination of 200+ weekly customer service calls, addressing inquiries, and recommending additional offerings. Created and maintained comprehensive contact databases, ensuring meticulous accuracy and accessibility for streamlined and effective communication. Engaged proficiently with French-speaking clients, promptly addressing inquiries in a courteous and professional manner. Also, cultivated and nurtured strong client relationships Planned and organized and flawlessly executed a range of office activities and meetings. Completed word processing tasks efficiently. Conducted thorough research for diverse projects, guaranteeing the timely availability of information crucial for informed analysis and decision-making processes.

Skills

Calendar Management
90%
Email Management
90%
Project Management
90%
Travel Arrangements
90%
Project Management
90%
Lead Generation
95%
Chat Support
100%
Data Entry
90%
Appointment setting
95%

Awards

DIPLOME DE FRANCAIS PROFESSIONNEL SECRETARIAT NIVEAU B1 2017
The Professional French Diploma - Secretariat B1 prepares people for the use of French in the main professional communication situations, both orally and in writing, for administrative and secretarial professions whatever the function, specialization, activity area.