Gunawangunawan
About Me
Experienced business Development, Account Manager and Marketing based in jakarta with hands-on expertise in market research, analysis and evaluating growth strategies. Adept at networking conducting business introductions and growing a customer base. Excellent communication and presentation skills with proficiency in CRM.
Education
University Of Makassar
Work & Experience
Business Devolpment
PT Shopee International Indoneisa
• Conducted market research and analyses to identify new business opportunities and trends • Developed and maintained customer relationships, resulting in a increase in repeat business • Maintanance on the B2C Shopee Food Segment and carry out campaigns and acquisitions
Account Manager
PT Bhinneka Mentari Dimensi (Bhinneka.Com)
• Developed and managed a team of account managers to ensure adherence to SLAs and customer service goals • Developed and implemented a proactive account management strategy that resulted in a increase in account renewals
Account Manager
PT Informatika Teknologi Indonesia (Jatis Mobile)
• Developed and maintained relationships with key clients by providing personalized service, resulting in a increase in customer loyality and satisfaction • Negotiated new contracts with existing clients, resulting in a reduction in costs and improved profitability
Telemarketting
PT Asuransi Cigna
• Offer Insurance product to customers via phone • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service