Grisa Surya Nadhila
About Me
As an adept Account Receivables Staff, I have a well-rounded skill set in accounts receivable and honed talents in invoice statement and billing automation. Further, I am a recognized expert in collaboration and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and decision-making, including keen attention to detail and accuracy. In my Customer Service Area role, I honed my abilities in relationship building and issue resolution, providing a firm foundation for the Customer Service Specialist position. My communication, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Education
Bandung Islamic University
Work & Experience
Account Receivable Staff
PT Soyaka Cerdas Kaya
• Handled day-to-day incoming payments (Gform, ARform, DurianPay, Slack) in accordance with established financial policies. • Verified discrepancies and resolve clients' billing issues. • Recording 60+ payments to incoming sheet and updating account statuses • Prepared invoices • Make periodic reports to superiors (Amount of Cash, Total Paid, Total ArisanID Paid, Source Paid)
Customer Success Specialist Billing
PT Web Media Technology Indonesia
• Quickly respond to customer questions regarding payment, billing, current collections, and requests for a refund (including PPH23 calculation and tax invoice request) • Successfully negotiated with customers concerning payments and disputes • Resolve billing issues including checking client invoices and reminding customers of invoices before the due • Coordinate with the Finance team to maintain relationships with customers
Customer Service
PT Soyaka Cerdas Kaya
• Receiving reports from 1st Layer regarding creating an invoice, changing customer data, and refunding or bonuses. • Coordinating with the relevant team to ensure customer's needs were met • Receive 30+ tickets report by validating and reviewing data for accuracy and relevance related to customer issues
Inbound Education Consultant
PT Ruang Raya Indonesia
• Responsible for handling user's issue or queries by review user's data and informed any incompatibilities • Help to improve the conversion of various products or services by convincing inbound inquiries, cross-selling and up-selling • Manage 20+ direct messages through Instagram channel by determining the cause of the problem, obtaining user's data, and presenting relevant product information • Following up user’s issue to related teams to ensure the best solution