Hempel Frieda
About Me
I wish to be the best VA/ CRM the world has ever seen
Education
HND
2023
RONIK POLYTECHNIC
Higher National Diploma in Business Administration and Management.
Work & Experience
Administrative Assistant and CRM operations Manager
Nigerian postal service (NIPOST)
06/01/2020
1) Delivering administrative tasks, demonstrated expertise in customer service, administrative support and conflict resolution. 2) Performing analytics and reporting tasks involving customers data. 3) Performing advisory role to the corporate communications team and service management through generated report gathered through the quality assurance report and customer feedbacks.
CUSTOMER SUPPORT SPECIALIST
Nigerian postal service (NIPOST)
08/01/2014 - 06/01/2020
1) Assisted customers with mail and package enquiries. 2) Processed customers requests and complaints. 3) Engaged in operations planning. 4) Maintained customers service records and documentations.
