Faith Okere
About Me
Faith is an Administrative Support / Executive Assistant with over 3 years of experience in email management, calendar management, creating presentations, administrative tasks, internet research, data entry, and a wide variety of tasks.
I am committed to providing assistance to clients to help minimize their time working. I help small businesses, entrepreneurs, or executives with daily tasks so that they can spend their days doing the things they love to grow their businesses. I offer reliability, prioritize effective communication, and will quickly familiarize myself with projects and systems used in order to provide the best possible support.
I am proficient in Microsoft Suite, and Google Workspace. Let’s have a chat to see how I can fit into your business plan.
Education
Kaduna State University – Kaduna, Nigeria
Work & Experience
Executive Assistant
Cryptonite – California, USA
Responsible for managing client inbox and increasing customer base while ensuring quality service. ● Oversaw 1500 outgoing emails and resolved over 200 customer inquiries via email daily. ● Performed customer onboarding, increased customer base by 20%, and continued communication via Telegram.
Operations Manager
Speedaf - Uyo, Nigeria
Responsible for dispatching customer orders and improving the capabilities of the sales representative team. ● Trained 4 new employees on cold calling, time management, and efficient use of CRM tools ● Skillfully managed administrative responsibilities, increased customer base, and surpassed team goals by 10%. ● Received outstanding feedback ratings.
Customer Support
Pacreams – Uyo, Nigeria
Pacreams – Uyo, Nigeria Collaborated with team to quickly resolve customer complaints with appropriate actions. ● Promptly respond to customers' inquiries via phone, emails, and social media. ● Made over 30 outbound calls to follow up with customers' orders. ● Achieved 90% customer satisfaction and customer retention.
Customer Support
House of Cakes – Kaduna, Nigeria
Processed orders to ensure customer satisfaction. ● Kept record of customer interaction, processed customer orders, and delivered swiftly. ● Managed a team of about 4, and effectively managed about 50 incoming calls daily. ● Greeted and welcomed clients with a warm, and positive attitude.
