esmeralda
About Me
Transitioning from teaching and seeking an entry-level role in Information Technology. Completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.
Technology has allowed me to work and engage with people from all over the world. Working as an online teacher I sharpened my time management and communication skills whereas working remotely at a start-up helped me get used to fast-paced and changing scenarios. In fact, remote work has never been a struggle since connecting with others is not a complex task for me. I can convey my ideas clearly and as an active listener, I am able to understand others’ needs with ease.
I am a self-learner who is always motivated to learn and achieve high results. Currently, I am taking Cisco CCNA 200-301 Exam: Complete Course with practical labs and an Ethical Hacking Course as I aim to work with cybersecurity and networks as well as I also need to deepen my knowledge on these topics to have a solid foundation.
My skill set:
Productivity Software Applications: Slack, Google Suite, Zoom, and GitHub.
Soft Skills: Communication, Motivating, Friendliness, Adaptability, Time management, Teamwork, Listening, Research skills and Willingness to learn.
I am open to interviews and can start immediately.
Education
Coursera, online
An eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.
Bahia State University (UNEB)
Attended 1 year of this major.
Work & Experience
Presales Specialist | Customer Service | Non-technical Interviewer
Turing
- As the company's first face for the customer, I onboarded 700+ people and presented the product. - Advised candidates on how to improve their profiles and updated candidates' information in their respective profiles to help the matching team. - Assessed language proficiency, soft skills, and communication skills of candidates as well as did compensation negotiation as a non-technical interviewer. - Took part in weekly syncs for the company's updates and KPIs discussions.
English Teacher
Self-Employed
IELTS speaking preparation / Conversation classes / Grammar and reading classes for students preparing for exams / Design of authentic materials based on student's interests and needs / Negotiation and copywriting to post on social media.
Student Assistant (UNEB)
Escola Livre de Audiovisual
I was selected to participate in this internship after a selection carried out by my university. As a student assistant in this project, my duties were: -Translation (Portuguese into English) -Transcription -Detailed report of the online course produced by the school Achievement: the report that I produced was edited and became a book, which will be used for future students as study material.
