Ernest Mooba
About Me
My name is Ernest Mooba from Zambia, I have a Diploma in Information Systems and Programming from the National institute of Public Administration. I have over two years of experience in customer service, sales, marketing, data analysis and leadership. I am yet to gain more experience in the tech world. I am analytical, very professional eager to learn new techniques to improve business and opportunities. I am also a great communicator and i am interested in a lot of opportunities that will help me expand my professional growth.
Education
National Institute of Public Administration
Work & Experience
Sales Supervisor
Transsion Holdings
Motivated and coached sales promoters to exceed sales expectations Managed a team of nine sales promoters that managed to increase sales by 25 percent Supplied management with reports on customer needs, problems, competitive activities and potential for new products and services Generated new sales from 1700 to 2200+ itel phones in the first month of employment Analysed sales reporting and created action plans to increase sales conversions Built relationships with customers(B2B & B2C) to promote long term business growth Conducted market research and surveys of competitors as requested at a given period
Revenue Sales Representative
Kazang Zambia Limited
Made door-to-door sales presentations in order to sell the kazang point of sale (POS) machine to potential and existing customers in assigned zones Provided timely and comprehensive solutions and answers to client questions about product issues Increased the rate of customer retention by 17 percent within the first year of employment Analysed sales data from the designated zone to help evolve sales strategy Ensured that merchants receive the highest level of sales and operational customer service
Trade Development Representative
Mobicom Africa limited
Recruited Zamtel Mobile Money Agents and Support Recruited Direct Sales Agents(DSA) Supervised three Direct sales agents and managed to recruit mobile money agents by 90 percent in the first two months Acknowledged customer issues and resolved their problems quickly and efficiently. Effectively communicated with other employees and upper management to ensure complete care of customers
