Emmanuella Ikeri
About Me
I work at Getfit Technologies Limited as a client service officer. I am currently heading a project where I am to increasing sales by at a least 2% on a monthly basis. In addition to this, I attend to customer queries and complaints, answer large amount of calls, maintain files, and ensure proper records of data collected.
I am a graduate of Economics from Veritas University Abuja. With the transferrable skills that comes with studying this course, I was able to land my first job at Outsource Global, where I learnt about team collaboration, how to deal with a distressed customer or challenging situations, guide clients through troubleshooting and navigating the company’s site.
I am a fast learner, adaptable, excellent customer service, sociable, empathetic and a team player, I also have a postive can do attitude. When given the opportunity to work, I will be a huge asset with my many years of experience, as I am poised to deliver on my targets. I always want to learn and take up new challenges and welcome whatever comes my way.
Education
BSc Economics
Second Class Upper Division.
Work & Experience
Client Services Officer
Getfit Technologies Limited
• Monitoring inventory of office supplies, equipment and facilities. • Draft and edit communications copy e.g. social media posts. • Perform basic book-keeping, filing and other clerical duties. • Maintain files and dealing with other administrative support tasks, maintain calendars and appointment. • Assist in maintaining web content and executing social media strategies. • Track projects and media exposure. • Assist in implementing communications strategies. • Prepare presentations and reports.
Call Center Agent
Outsource Global
• Respond to clients calls and provide accurate, satisfactory answers to their concerns. • Guide callers through troubleshooting and navigating the company’s site. • Provided records of clients’ interactions using the CRM, reviewed clients’ accounts by providing updated information. • Collaborated with team to quickly resolve complaints. • Effectively managed 100% calls daily.
Portfolio
