Divine
About Me
I am a highly motivated and organized Virtual Administrative Assistant and Appointment Setter with over 4 years of experience providing administrative support to various business owners and entrepreneurs. I have a passion for creating efficient systems and processes that help my clients streamline their operations and save time. My experience, combined with my excellent organizational, communication, and problem-solving skills, make me a valuable asset to any client
I am also a highly experienced Customer Support Specialist with over 3 years of experience in providing excellent customer service and support via Email, Phone, and chat. I am an expert in troubleshooting customer queries, resolving customer complaints, and providing timely and accurate customer service.
I have a proven track record of providing excellent customer service and support with a focus on customer satisfaction. I have a strong understanding of customer service principles and practices. I am also well-versed in using customer service tools and technologies such as CRM software, help desk software, and ticketing systems.
I am proficient in Microsoft Office Suite, QuickBooks, and SugarCRM and have a working knowledge of various other office software and cloud-based tools. I have experience managing projects, scheduling and coordinating appointments, preparing reports and presentations, and handling customer service inquiries. I am also comfortable working with remote teams and have strong multitasking and time-management skills.
I have successfully provided support to a wide range of customers from different industries such as retail, e-commerce, healthcare, and banking. I am highly organized, detail-oriented, and able to communicate effectively with clients, vendors, and colleagues. I am driven by the opportunity to provide the best customer service experience and take great pride in my work.
Education
Nnamdi Azikiwe University
BSc in geological Science.
Work & Experience
Customer Support Specialist// Email, Phone & Chat Support
Freelance
• Provided day-to-day support for all incoming questions via live chat, email, and phone to clients. • Increased Customer Satisfaction by 6% (average) and reduced contact rate by .7% (average) •Client onboarding and training. • Growing and managing relationships with our customers to ensure their success. • Conducted product demonstrations and presentations remotely, utilizing web meetings and webcam software
Virtual Administrative Assistant // Appointment Setter
Freelance
• Assisting in updating the KPI report for staff in the business department. • Scheduling and sending out emails and memos for staff and executive meetings. • Creating of staff work system with data provided by the HR department. • Responding to official emails and inquiries from clients. • Filing and proper documentation of official documents. • Complex calendar management. • Meeting management including scheduling and logistics; taking meeting minutes twice per week. • Travel coordination – domestic and international, including visa setup. • Expense management.
