Derrick Washingtone
About Me
I have experience in Digital Customer Service and Digital Marketing. Through my work, I have acquired skills like; Multitasking skills, customer focus, and growth mindset which are very crucial in the workplace. I help organizations form a strong team, self-driven, focused with an impressive capability to offer good Customer Service, excellent sales, and marketing. I do bring on board good communication skills that provide exceptional customer service, the ability to adapt to different situations, first problem, and call resolution, exceed set goals and targets to create an environment that makes a customer feel valued.
Education
Generation Kenya
Customer support Call Center Customer service
Work & Experience
Backend Account Manager
Shopizy.Africa
Roles; • Organizing with the digital (media) team on specific clients to be visited each day for a photo • shoot. • Uploaded real, quality, and standardized pictures of the customer’s products online for marketing purposes. • Managed all the shops online and ensured they are up to date for brand visibility. • Called, received calls, and sent and replied to emails at the customer service desk to ensure all clients’ concerns and queries were attended to
Relationship Manager
Shopizy.Africa
Roles; • Collected all sales reports to help tabulate profits made. • Organized meetings and ensured that they were conducted according to plan. • Forwarded upselling and cross-selling opportunities to the sales team • Created strategies and work with clients to boost and maintain a positive company image and the brand. • Understood customer needs and develop strategic plans to address those needs • Promoted high-quality sales, delivery, and customer service processes • Worked quickly to address first call resolution and customer satisfaction.
Office Messanger
MUTUNGI KITHINJI & CO. ADVOCATES
Duties; • Sending letters to courts physically delivering the letters to different law firms and different institutions to ensure timely dissemination of information. • Conducting land searches for title deeds to confirm a particular property’s owner(s) and any encumbrances or other relevant entries registered against that land. • Assisting in filing and data entry for easy storage and retrieval of information • Establishing constructive and cooperative working relationships with different institutions, and maintaining them over time.
Volunteer Social media manager
Source of Joy Academy
Duties; • Generating, editing, publishing, and sharing engaging content daily (e.g. original text, photos, videos, and news) • Communicating with followers, responding to queries promptly, and monitoring customer reviews • Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures, and blog layout) • Suggesting and implementing new features to develop brand awareness, like promotions and competitions.
