DERICK KWOFIE
About Me
I have a deep understanding of systems, networks, and how machines communicate with both people and other machines thanks to my employment in the IT industry.
My knowledge of computer networking, user design and user experience, website development, and digital marketing has improved recently.
My expertise and knowledge have enabled me to recognize that, given the faster rate of growth in the IT industry, there is a constant need for personal development in order to stay abreast of trends and foster progress within the industry in which one finds oneself.
Education
KNUST
Offered network related courses, Mobile switching , how calls are routed from one place to another
Work & Experience
Distribution/ IT support
OLDMUTUAL LIFE ASSURANCE
Onboarding of new financial advisors Arranging interview sessions for applicants Getting them the required documents once they qualify after the interview session Verification of documents once they are brought back by the financial advisor Proceeding to code then into the company system once their documents are complete and intact System training and troubleshooting Taking and assisting new and existing financial advisors through the company’s system (both online and offline services ), basics of computing, mail sending, and troubleshooting and resolving issues relating to system errors and malfunctions Report generation and analysis Creating and generating meaningful reports from sales and premiums of each financial advisor in the Telesales department and submitting them to the sales managers in order to keep track of the performance of each agent and compare them to their weekly and monthly targets given to them. Setting up new and existing clients on the company momo platform in order for deductions to go through into their policies Assisting clients in making amendments to their policies and also help in initiating claims of clients so the respective teams can approve and process them
Intern
MES EQUIPMENT
Helped with the basic network architecture IT support and graphics design
Managing director
EVENTINEX
Event organisation and brand activation for individuals and organizations
Network Administrator
Golden Pride Savings And Loans
• Managed day-to-day operations of computer networks, providing hardware/software support. • Planned and implemented data connectivity for LAN and WAN systems. • Coordinated repairs for damaged infrastructure-related equipment. • Ensured regular backup of router configurations for data security. • Assisted in special projects, focusing on network backup and maintenance. • Maintained comprehensive user documentation for LAN/WAN systems. • Supported Network Coordinators with scheduled tasks and anti-virus updates • Monitored SLA with Network and Telecommunication Providers, providing monthly performance reports. • Enforced IT standards and policies for a secure network environment. • Monitored and updated all network devices with antivirus software. • Proactively monitored UPS system reports for pre-emptive support. • Undertook various tasks assigned by Management. • Assisted with software issues in the absence of the IT head.
Portfolio
