Odafe Omo-Emevor
About Me
There are 2 things I am most certain about myself: I love technology and I am empathetic towards solving problems. This is why I have chosen to pursue a continuous learning career to use technology to provide solutions by understanding clients pain-points and adding value to both client and organisation.
Customer-centric and target driven business development & sales professional with 7 years of experience exceeding sales quotas and building relationships.
Conducted a competitive research project of top competitors to identify strength and weaknesses using SWOT analysis in a market where only competitors have a physical presence. Resulted in an 8% increase in market share adding 37,739 subscribers to the revenue growth base.
Extensive understanding of technological solutions from a business perspective. Well-versed in conducting market analysis to identify trends, build strong customer relationships and addressing technical inquires and complaints promptly. Proficiency in streamlining the operation of sales teams to enhance overall efficiency, productivity and target achievement within the technology space.
Education
University of Ibadan
Bells University of Technology
Work & Experience
Device Sales Executive
Globacom Nigeria
Increased customer retention by 78% for at-risk subscribers facing potential barring due to unlinked NIN by utilizing database to identify high-ARPU (Average Revenue Per User) in assigned territory for targeted outreach. Deployed strategy in territory with underutilized site increasing consumption and revenue by 63% in 2022. Reduced KYC app downtime by proactive identification and working with support, to implement temporary fix, ensuring uninterrupted customer onboarding and maintaining 92% productivity and 88% active devices. Boosted the average performance of 22 sales reps by 31% via go-to-market campaigns apt in-service training. Identified low-performing products and services and implemented strategies that boosted their sale by 20%.
Business Development Executive
Globacom Nigeria
Reduced customer churn by 35% by identifying recurring issue of sim deactivation in an unattended market and leveraging alternative resolution channels (ticketing system, escalation and customer care facilitation). Recognized for endorsing business development strategies that boosted sales by 17% and profitability by 5%. Analyzed market trends that helped the region tap into new openings that enhanced business growth by 5%. Led the implementation of client feedback to solve their pain points, leading to a 90% client satisfaction rating.
