Chidinma Onwuegbu-Eric
About Me
Work & Experience
Customer Service Representative
Veric phone Accessories
Consistently achieved client budget by employing effective sales techniques and building credibility leading to repeat business. • Maintained high levels of customer satisfaction and loyalty by resolving complaints and upholding effective communication through various channels resulting in a customer satisfaction score of 95%. • Generated and processed inquiries, orders, forms, and application requests promptly, contributing to a 30% reduction in processing time. • Initiated and followed up on leads while negotiating with clients until contracts were signed, resulting in a 50% increase in sales and revenue. • Increased customer base by identifying their needs and delivering relevant product solutions resulting in a growth of 20%.
Data Analyst intern
Side Hustle Tech School
• Utilized data visualization tools to create interactive graphical representations of financial data. • Visualized data to identify insight using the popular Super store data, worked on project under the various use of charts and colour coding in Power BI and Excel. • Collaborated with other interns to analysis a sales data, gave insights and recommendations using Power BI tool. • Carried out data cleaning on various dataset such as trim, removing duplicates, formatting tables, etc.
