Chinemerem Ugagu
About Me
I have spent over five years doing calculation and direction for an IT Analysis business, and I am keen to continue developing my career within the field of knowledge analysis. I even have continually been a numbers person, with exceptional arithmetic and laptop skills.
I’m fluent in an exceeding range of knowledge management systems and software packages, as well as Power Bi, Tableau, Microsoft suites, Alteryx, Python, R, Big Data Hadoop, Sass MySQL, SAP, and data-driven improvement. As much as I’m into knowledge manipulation and Data Analysis, it’s the analysis of knowledge that actually gets me going. I prefer to explore the relationships between numbers and translate digits and spreadsheets into stories. Within the age of huge knowledge, these stories become solutions and techniques for businesses, and I pride myself in my ability to form knowledge accessible to each decision-maker and frontline staff.
On a private level, I’m detail-oriented, organized, and precise in my work the sole issue cleaner than my space are my spreadsheets. I even have sturdy communication skills with a bent for clear and illuminating presentations. I’m comfy on my very own facing the numbers, however, I actually fancy being a part of a team.
Education
National Open University Of Nigeria
BSc Information Technology
Work & Experience
Implementation Specialist
Vennote Technologies Ikoyi Lagos
o Coordinate between company employees and clientele. o Obtain expert knowledge of company services. o Act as a consultant to clients. o Assist in helping a client choose the right services, products or software. o Delegate tasks among staff members to maintain workplace productivity. o Create and help clients set up a comprehensive delivery schedule. o Set and monitor realistic budgeting goals to pair with time committed to client consultations. o Travel to client locations to provide onsite guidance o Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. o Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. o Communicating with clients throughout the software customization process to obtain feedback and approval. o Customizing software systems based on clients’ individual needs and specifications. o Educating clients on how to use purchased software systems and customized system features. o Creating a specialized document for each client, detailing all customizations made. o Installing customized software systems and all necessary components.
Operations Analyst
Bestaf Technologies Lagos
o Interpret data, analyze results using statistical techniques, and provide ongoing reports o Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality o Acquire data from primary or secondary data sources and maintain databases/data systems o Identify, analyze, and interpret trends or patterns in complex data sets o Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems o Work with management to prioritize business and information needs o Locate and define new process improvement opportunities o Determining ERP needs via consultation, business process analysis, and observations. o Evaluating existing IT infrastructure and recommending system improvements. o Developing and configuring customized ERP solutions. o Writing programs and scripts to design user-friendly interfaces and optimized functionalities. o Deploying ERP solutions and ensuring seamless system integration. o Running diagnostic tests and resolving issues to enhance performance. o Providing ERP end-user training and technical support. o Creation and maintaining dashboards using PowerBI/Tableau o Analysis of data generated from the Attendance software o Managing of Biometric (facial) attendance system for users in Nigeria, Benin Republic, Togo, and Cameroon. o Providing user support to the users across Nigeria, Benin Republic, Togo, and Cameroon.
Mobile Device Administrator Intern, Terminal Automation Systems (TAS)
MRS Oil and Gas Co. Ltd, Lagos
o Primarily responsible for configuring and managing client endpoint of MRS tablet devices with a mix of operating systems including iOS, Android and Windows OS using Scalefusion device management system. o Creation and maintaining dashboards using PowerBI/Tableau o Monitor KPI’s and metrics o Analysis of data generated from the Attendance software o Managing of Biometric (facial) attendance system for users in Nigeria, Benin Republic, Togo and Cameroon. o Providing user support to the users across Nigeria, Benin Republic, Togo and Cameroon. o Maintaining and pushing of current software updates to devices in all locations. o Using Dashboards for Data Visualization and explanation o Software testing- of the MRS portal, Inventory and attendance system.
IT Support intern
MRS Oil Nigeria PLC, Lagos
o Hardware and software troubleshooting, diagnostics and System repair. o Basic management of the old and new attendance management systems/visitors’ management systems. o IT equipment documentation. o IT equipment setup, management and maintenance. o Network cable configuration and termination o User system migration and setup
