Chiamaka Nnagbo
About Me
I’m an Administrative assistant and Customer Service Representative who aspires to be a professional Customer Support Specialist. I help CEOs/Managers handle office tasks like developing and maintaining file systems and taking inbound calls, email management, taking orders using CRM tools, scheduling appointments, and other administrative tasks.
I am teachable, detail-oriented, organized, and a good time manager. I am readily available for volunteering roles in administrative assistance and customer service.
Education
Universitiy Of Nigeria, Nsukka.
Work & Experience
Administrative Assistant
G.K.L.
• Maintained files and filing, keeping sensitive information confidential. • Managed calendars and schedules to set appointments for the management team which reduced the workload by 10%. • Utilized financial reporting software to generate financial statements and create reports. • Trained staff on office procedures and software applications, driving operations.
Customer Service Representative
G.K.L.
• Followed up with customers regarding product functionality and overall satisfaction. • Responded to telephone inquiries and complaints, following standard operating procedures, and executed a market survey that resulted in the inflow of customers by 20% • Assisted with mentoring new employees during and after training.
Personal Assistant
DelishBakes
• Made travel and dining arrangements for the manager. • Answered calls and emails from clients and delivered messages on behalf of the manager. • Created reports and briefs to present business metrics. • Managed high-priority and confidential information. • Reminded manager of important deadlines and engagements. • Scheduled appointments for the manager and handled calendaring tasks.
Portfolio
