Sonia Marni Chasilda
About Me
Over the past 5 years, I worked at KlikDokter as a Quality Monitoring/Assurance and for less than 1 year as Regulatory Staff.
As Quality Monitoring/Assurance I have received an award as the best employee whose benchmark is the achievement of
monthly targets. I have pharmacist certification (STRTTK) that is still valid for the next 5 years, I too have good
communication and management skill. To support my work and increase my self-worth, I’m joining training related to Quality
Management Systems and Document Control Management in May.
Education
Universitas Pancasila
Universitas 17 Agustus 1945 Jakarta
Work & Experience
Quality Monitoring Executive
PT Medika Komunika Teknologi (KlikDokter)
- Monitors evaluate and/or audit a sampling of live chat and other contact methods including social media chat - Reports results of evaluations to Quality Leadership - Participates in periodic audits of existing processes to determine process control and efficiencies, designed to improve overall contact quality and recommend changes - Meet departmental productivity requirements (e.g. number of live chat monitored per month, number of social media chat evaluated, etc.) - Check NIE (distribution permit number) products periodically - Assist in filling out the registration form - Effective communication skills, both written and verbal - Proficient in Microsoft Office esp Ms. Excel - Ability to multitask and meet timelines on deliverables and detail-oriented
Tele-Pharmacist
Klik-Apotek.com
- Filled and verified prescriptions. - Reviewed prescriptions and practiced safe quality assurance control for patients. - Input drugs database to the website - Describe the drug's general information that will be displayed on the website - Collaborated with IT to do UI and UX in new website frame - Managing dashboard website as customer service - Conducting system training for partner pharmacies - Effectively multi-tasked and prioritized processes. - Collaborated with physicians to best support patients. - Worked with excellent attention to detail and precision.
