Charles Muia
About Me
Passionate and experienced ICT professional with a fulfilling career working in the IT, digital and service delivery industry. Self motivated, fast learner, driven and able to work efficiently with both local and virtual teams. Good verbal, written communication and presentation skills, expertise knowledge of working with HP Service Manager Help/Service Desk tool from ticket creation, change management, resolution to closure (support level 1-2-3). In-depth understanding of McAfee ePolicy Orchestrator (ePO), AD, SCCM, Windows based and DELL systems, software installation and configuration related expertise. Exemplary customer service, strong troubleshooting, analytical, technical and managerial skills.
Education
eMobilis Mobile Technology Academy
- HTML - PHP - MySQLi - CSS - Java Script - Git - GitHub
Institute of Advanced Technology
The Information and Communication Technology (ICT) Management program provides integration skills and competence both in the ICT sector and management in any form of business and organization.
YouTube & Google (Internet Resources)
Continuous learning - Self taught Web Developer. Learning new concepts and skill mastery from YouTube tutorials & Google research internet resources. Previous attended eMobilis Mobile Technology Academy - Scholarship (Mastercard Foundation) Website Development Program.
