Carolyne Mwau
About Me
I am Carolyne Mwau, Diploma Holder in Human Resource Management. I have Five years of experience in Policy Administration and Human Resources.I’ve always been passionate about problem-solving.
The current position has allowed me to master my communication, listening, and negotiation skills.
Education
Nairobi Institute of Business Studies
College of Insurance
Work & Experience
Policy Administrator
Resolution Insurance
Duties and responsibilities • Capturing of members details and allocation of benefits in the system [act-Isure] • Perform renewals for both corporate and individual clients ensuring all rates used are approved by actuarial and adheres to set guidelines before livening. • Ensuring that all the timeline and interdepartmental service level agreements are met. • Document management including scanning, filing, retrieval and archiving of all departmental work within the claims department. • Record keeping undertaking responsible and accountable practices for keeping full and accurate records and information for all corporate activities and decisions. • Making sure all policies have the correct premiums given and member's policies are live before sending for card production. • Verified and reviewed data on insurance applications and policies such as age, name, principal sum and address. • Assisted with document corrections, including re-indexing, and other clerical tasks. • Performed file backup activities to properly store and archive documents. • Reviewed records requests, prioritizing high-level needs to avoid backlog. • Managed new policy, reinstatement and claims processing. • Prepared timely and accurate financial reporting and analysis. • Help customers with their insurance claims needs. • Answer and respond to telephone inquiries.
Human Resources Assistant
Resolution Insurance
Duties and Responsibilities • Prepared, maintained and updated payroll inputs e.g., Acting Allowances • Arrears, leave traveling allowances, Seasonal pro rata leave payments • Provided support during Audits and ensured that terminal dues for employees who have left employment are computed correctly and in good time and liaising with accounts for payments • Data Management of employee's bio data on files and HRIS • Maintained employee's management system (HRMS) • Process of petty cash • Facilitate on OSH audit for compliance purposes • Provide support in Occupational Safety and Healthy Act (OSH) • Prepare of staff movement communication • Prepare monthly HR procurement plan • On boarding and off -Boarding of staff • Help in coordinating HR mail box and helpdesk. • Background checks and reference checks • Scheduled interview appointments between personnel and job applicants. • Staff Medical Cover Administrator
Human Resource Officer
Resolution Insurance Under Statutory Management
Duties and responsibilities • Update staff with communication every two weeks. • Provide support during audits. • Work on all terminal dues for staff • Facilitate staff of resolution under statutory management medical covers. • Facilitate handover of all information to PCF
