Byiringiro M. Olivier
About Me
I am proficient in customer service specifically in call center. For over 3 years I worked in MTN-Rwanda call center handling various roles from entry job as a call center representative thereafter I joined the biggest company in Solar industry where I am still serving and growing in customer service. I am committed, competent, enthusiastic and possess a teachable spirit. I am a leader whose leadership is based on increasing influence with the team and very intentional on growth.
Education
Mount Kenya University
Work & Experience
Customer Service Supervisor
IGNITE POWER RWANDA
Responsible for planning, forecasting, scheduling and real time resource management of call center. Establishing effective relationships with internal and external partners including Finance, Business Systems, IT, Data Management. Achievements include; introducing best practices which contributed to overseeing the project of developing new call center schedules and successful launch in August 2018.
Social Media Representative
ISON BPO
This consists of actively searching for reactions and complaints from customers on the internet and then ensuring an appropriate response. A large part of the job takes place on social media such as Twitter and Facebook, where many comments about the services of companies are placed. Social media team also focuses on planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.
Customer care executive
CET Rwanda
Handling Inbound and Outbound calls for MTN-Rwanda Call center. Identifying customer request and providing a resolution following call center scripts.
