Bukola Oladele
About Me
I recently made the transition from a customer service role to UI/UX design. My background in customer service has provided me with valuable skills in communication, empathy, and problem-solving, which are highly applicable to the field of UI/UX design. I am eager to leverage my existing strengths while embarking on a new career path in UI/UX design.
To further immerse myself in the world of UI/UX design, I have taken online courses, attended physical classes, and read articles on design principles, user research, prototyping, and visual design. I am familiar with design tools like Figma, Adobe XD and Marvel.
Drawing upon my customer service background, i am passionate about understanding user needs and behaviors. I hone my skills in conducting user research, interviews, and usability testing. By empathizing with users, I am able to create designs that addresses their pain points and deliver exceptional user experience.
I thrive in collaborative environments and I am eager to learn from experienced professionals while contributing my skills and fresh perspective. If you have internship opportunities or would like to explore collaborations, I would love to connect and discuss how we can create exceptional user experiences together.
Education
University of Lagos
Online and awake solutions
GOMYCODE
Work & Experience
Customer service personnel
DT clothings
1. Interacted with customers via various channels such as phone, email, chat to address their inquiries, concerns, and requests. Provided accurate and timely information regarding products, services, and policies. 2. Assessed customer issues and complaints, and worked towards prompt and satisfactory resolutions. Followed company protocols and guidelines to ensure consistent and effective problem-solving. Escalated complex or unresolved issues to the appropriate department or supervisor. 3. Established and maintained positive relationships with customers by demonstrating empathy, patience, and professionalism. Strived to exceed customer expectations and promote brand loyalty. Identified opportunities to upsell or cross-sell products and services based on customer needs. 4. Assisted customers with placing orders, processing returns, or tracking shipments. 5. Collected customer feedback and insights to identify patterns, trends, and areas for improvement. Contributed to the continuous improvement of products, services, and processes based on customer input. 6. Collaborated with other teams such as sales, logistics, and finance to ensure smooth order management.
