Brian Mwangi

About Me

I aspire to grow my skills within the space of business development and sales, by learning how to effectively leverage IT tools.

Education

Salesforce CRM Administrator 2023 - 2024

ALX Africa

Proficient in setting up Salesforce CRM, including; • User and Security Management • Data and Analytics Management Tools – Data import wizard, dataloader.io, data back-up. • Workflows and process automation. • Salesforce products - Sales, Service, and Marketing Clouds. • Salesforce Configuration and Customization

Sales Operations 2023 - 2024

ALX Africa

Sales Process Management Lead Generation Telemarketing Customer Support

Digital Marketing - Ads 2023

Aleph

Developing buyer personas, funnel management, ad placement best practices in social media networks, Google Ads analytics.

BSc. Control Engineering 2013 - 2018

Egerton University

I was an engineering student in the Department of Electrical and Control Engineering at Egerton University where I got a chance to learn and specialize in control engineering. That ushered me into the world of technical sales during and after school.

Work & Experience

CRM Administration

ALX Africa

07/03/2023 - 04/19/2024

As the lead a group of learners in customizing the Salesforce CRM declaratively to support various business operations.

Lead generator

Freelancing

01/08/2024 - 04/19/2024

I utilized lead generation tools such as apollo.io and lead scrappers to look for and make contact with leads for businesses. This involves utilizing the various filters available to get the best people or companies to approach.

Sales Representive

Freelancer

10/11/2022 - 04/19/2024

I was involved in telemarketing, mostly involving making cold calls and sending emails to prospects in a bid to get an appointment set and ultimately make a sale. Maintaining accurate records in the CRM, and nurturing leads through follow-ups.

Skills

CRM configuration
80%
Sales and business operations
70%
Lead generation
80%
Social Media Ad Placement
60%

Awards

Salesforce program sponsorship at ALX Africa 2023
I was privileged to be awarded a scholarship to study the Salesforce CRM and got two certifications in the process. I was also impacted by soft skills that enabled me to work in the modern workplace. This includes: • Time management skills and work planning. • Communicating for impact: Storytelling. • Giving and receiving feedback. • Creating wireframes and prototypes and Human-Centered Design. • Creating powerful presentations.