BIROUE ISAAC
About Me
Dedicated and detail-oriented IT Support Technician with a passion for resolving technical issues and providing excellent
customer service. Adept at diagnosing and troubleshooting hardware, software, and network problems to ensure optimal
functionality. With a strong background in IT support and a commitment to staying current with emerging technologies, I
am eager to contribute my skills and expertise to support the efficient operation of IT systems within a dynamic and
growth-oriented organization. Proven ability to communicate technical concepts to non-technical users and collaborate
effectively with cross-functional teams.
Education
Microverse
Work & Experience
IT SUPPORT TECHNICIAN
NEXTLINK GROUP
•Respond to user technical support tickets. •Resolve hardware and software issues reported by users. •Provide remote or on-site assistance as needed. •Collaborate with development teams and system administrators to integrate new applications into the automated installation process. •Configure and manage installation profiles for applications on Kandji (Mac) and Intelligent Hub (Windows). •Create, configure, and update mobile device management (MDM) profiles on Kandji and Intelligent Hub. •Ensure that security policies are properly applied to all devices. •Conduct training sessions for users on the use of new applications and features. •Create user guides and support documents. •Maintain an accurate inventory of hardware and software using the online application Asset Tiger. •Track software licenses and report any additional purchase needs
