BEUTTAH MULEHI
About Me
Motivated and detail-oriented IT professional with 5+ years of experience in web development and programming. Skilled in front-end and back-end web development, including HTML, CSS, JavaScript, PHP, Python, and MySQL. Strong problem-solving and analytical abilities, with a proven track record of delivering high-quality projects on time and within budget. Experienced in project management and Agile methodologies, with excellent communication and collaboration skills. Committed to staying up-to-date with the latest technologies and techniques in web development to ensure the highest level of customer satisfaction.
Education
Jomo Kenyatta University Of argriculture and Technology
Work & Experience
IT SPECIALIST
NAIROBI CITY COUNTY
Resolved technical issues: I provided technical support to end-users and resolved issues related to hardware, software, and network connectivity. I troubleshooted and diagnosed problems to determine the root cause of issues, and provided solutions in a timely and efficient manner. • Installed and configured hardware and software: I installed and configured computer hardware, operating systems, and software applications for end-users. • Maintained computer systems: I performed regular maintenance tasks to ensure the smooth functioning of computer systems. This included cleaning hardware components, updating virus definitions, and performing system backups to prevent data loss. 2 • Provided training: I provided training to end-users on how to use computer systems and software applications.
INTERNSHIP
KRA
Account creations and Billing: Responsible for creating and managing client accounts and ensuring timely and accurate billing processes. Maintained detailed records and communicated effectively with clients to address any issues or concerns. • Offering Support to clients with the self-service portal: Provided top-notch customer support to clients using the self-service portal. Responded to inquiries in a timely manner and assisted with any technical issues, ensuring a seamless and user-friendly experience for clients. • Troubleshooting office computers and mobile devices: Conducted in-depth troubleshooting and resolved technical issues on office computers and mobile devices, such as software installation, virus removal, and hardware repair. Ensured optimal functionality and efficiency of all devices, resulting in increased productivity and minimized downtime.
COMPUTER SCIENCE ENGINEER INTERN
ADRIAN GROUP KENYA
Network/ internet /link installation: Responsible for the installation and configuration of various network systems, including internet connectivity and links between devices. Ensured that all installations were completed in a timely and efficient manner, while adhering to industry standards and best practices. • LAN configuration and management: Managed and configured Local Area Networks (LANs) to ensure seamless connectivity and efficient data transmission between devices. Collaborated with other IT staff to implement network security measures, troubleshoot issues, and ensure optimal performance of the LAN. • Router, switch server and client computers configuration: Configured and managed routers, switches, servers, and client computers to ensure optimal functionality and efficiency. Conducted routine maintenance and upgrades to ensure compatibility with new software and hardware. • Cabling: Installed, maintained, and repaired cabling systems for data transmission, including fiber optic, coaxial, and twisted pair cables. Ensured that all cabling systems were organized, labeled, and tested for maximum efficiency and safety. • Writing reports: Prepared and submitted regular reports on network operations, maintenance, and upgrades. Analyzed network performance data and provided recommendations for improvement. Ensured that reports were accurate, timely, and easily understood by both technical and non-technical audiences.
ADMIN INTERN
ARTCAFFE COFFEE AND BAKERY
Spreadsheets. Ensured that all data was properly formatted and checked for errors. Maintained high standards of confidentiality and security when handling sensitive information. 3 • Scanning, photocopying and printing: Conducted regular scanning, photocopying, and printing tasks as required. Maintained office equipment and ensured that all machines were in good working condition. Managed and maintained adequate supplies of paper, toner, and other consumables. • Maintaining hard copy filing system: Organized and maintained a hard copy filing system for important documents and records. Ensured that all files were properly labeled and stored for easy retrieval. Conducted regular reviews to ensure that the filing system was up-to-date and properly maintained. • Basic office computer and network troubleshooting: Diagnosed and resolved basic computer and network issues, such as slow performance, connectivity problems, and software errors. Conducted routine maintenance tasks, such as updating software and backing up data. Provided excellent customer service to colleagues and clients, ensuring timely resolution of any issues or concerns.
