Aulia Putri Juniarto
About Me
Education
STIMA IMMI
Work & Experience
E-Commerce
Fajar Benua Group
• Coordinate order processing, delivery and returns of customer orders. • Coordinate with other teams on the execution of brand, marketing and e-commerce activities. • Ensure the fulfilment of customers' orders via store pick of delivery service. • Execute activities driven by data analytics. • Manage the operations for good service. • Manage the service quality and customer satisfaction.
Customer Support Officer
APP GROUP - SINARMAS
• Analyzing Customer's complaint on their orders and find the best solution to their problems based on the investigation reports by mill. • Negotiating the claim amount (if any) with the customers and related parties to keep Customer Complaint Index (CCI) in a good condition. • Preventing such problems at the mill or related parties in the future and keeping good business relation between companies. • Creating Customer's Complaint Form, Resolution Proposal to every problem submitted, Approval Letter on SAP and doing customer visit (if needed). • Follow up customer claims/issue to related division, and prepare the report by weekly-monthly
CRM Executive
ARAMEX INTERNATIONAL
• Monitor the customers growth through, monitoring customer production and leads • Act on CRM generated reports, analyse customer performance, sales growth and production • Build and maintain solid relationships with customers • Collaborated with marketing department personnel to optimize strategic initiatives • Monitored sales team performance, analyzed sales data and reported information to area managers • Organized promotional events and interacted with community to increase sales volume • Created report volume and revenue reports by tracking daily sales
Key Account Executive Garudamiles
PT. Garuda Indonesia (Persero), Tbk
• Responded to emails and other correspondence to facilitate communication and enhance business processes • Created Flight Claim to GarudaMiles account • Data entry and generated database report • Completing resolved case complaints by phone and email from Ticketing Office or GarudaMiles members
Reservations Ticketing Officer
PT. Garuda Indonesia (Persero), Tbk
• Understanding the Altea Cryptic mode Program (which is also used in some world international airlines) • Being communicative and service oriented • Informing Customers about schedule changes Knowledge of travel routes, accommodation, travel regulation • Plan, prepare, and determine cost itineraries (travel plans for clients) • Issue tickets for travel (such as vouchers, special prorate agreement, codeshare, etc) • Informing SKYTEAM ALLIANCE Member and routes through sale - Informing SKYTEAM ALLIANCE by providing network of connectivity and convenience for International passengers and Packages • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
