Princess Eze
About Me
Dynamic and results-driven Product Manager with over 5 years of impactful experience, dedicated to optimizing daily operations in Operations Management, elevating staff efficiency, and renowned for a people-centric approach. Bringing a wealth of expertise from overseeing hospitality operations, certified as a Scrum Product Owner with proven project management skills. Combining this with 2 years of cross-functional team leadership in digital product development and over 5 years of project management skills, I ensure the seamless execution and delivery of diverse projects. Proven ability to implement strategic measures for enhanced customer satisfaction and sustainable business profitability. Eager to leverage my unique blend of operational and project management expertise to contribute meaningfully to a dynamic organization.
Education
COOU
Work & Experience
Operation Manager
Redsoil Resources LTD
Successfully managed daily operations of a leading hospitality firm, overseeing a diverse team of 110 staff members and consistently exceeding performance targets. Drove process improvements and operational efficiencies, resulting in a remarkable 20% increase in productivity and an impressive 15% cost savings. Strengthened staff capabilities through the implementation of tailored training programs, leading to an outstanding 25% boost in guest satisfaction. Orchestrated vendor relationships, ensuring the timely and cost-effective delivery of services. Oversaw portion control to maintain accurate serving sizes and quality consistency, resulting in reduced food costs and increased customer satisfaction. Collaborated with the General Manager and sister companies, including Brass and Copper restaurant, Strathaven Hotel, and Silk Lounge, to ensure seamless operations and guest experiences.
Product/Project Manager
So you think you can code
Collaborated with cross-functional teams, including engineering, design, sales, and marketing, to define product roadmap, prioritize features, and ensure timely product delivery. Assisted in developing and implementing product strategies Conducted market research, competitor analysis, and customer interviews to identify market needs and opportunities for product improvement. Assisted in defining product requirements and specifications Supported the product launch process by coordinating with cross-functional teams and preparing/designed marketing materials and documentation. User research and usability testing sessions to identify user needs and pain points Work closely with front-end developers to ensure design implementation aligns with user experience goals
