Janet Akpan
About Me
My name is Akpan Janet Jeremiah. I am an energetic and performance-driven Customer Service Manager with over 5 years of experience leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. I have an excellent written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
I have a strong leadership and communication skills that I would like to continue developing.
I also want to gain experience in a multinational organization. I would like to manage international projects and globally dispersed teams. This will help me achieve my goals of leading a productive team in the future.
I’m interested in public administrations opportunities, marketing and sales, customer services and hospitality.
Education
National Open University of Nigeria
Work & Experience
Customer service manager
Sapphire Global Concepts limited
Supervise customer service team, respond to customer inquiries, develop policies and procedures and focus on customer satisfaction